Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Qasim Mahmood

Bradford

Summary

A Talented retail professional with extensive experience in customer
service, inventory management, and sales. Skilled in problem-solving,
multitasking, and working with a diverse range of customers. Highly
organized and reliable, with a strong commitment to providing superior
client care. Proactive professional with several years of work experience
and proven knowledge of in-store promotions, inventory control, and
loss prevention. Aiming to leverage my abilities to successfully fill shop
assistant role on your team. Motivated individual with extensive
experience in retail sales. Proven track record of achieving sales goals,
providing excellent customer service and consultation, and meeting
customer needs. Possesses a comprehensive knowledge of products
and services and excellent communication and interpersonal sk

Overview

9
9
years of professional experience

Work History

Shop Manager

Go local Extra
09.2024 - 03.2026
  • Maintained high standards of store presentation and cleanliness.
  • Trained new employees in customer service excellence, product knowledge, and operational procedures.
  • Managed daily operations of a high-volume retail store, overseeing staff performance and customer service standards.
  • Stored stock safely and securely to maintain quality of goods.

Call Centre Advisor

office clearance centre
Bradford
06.2019 - 08.2024
  • Responded to high volume of customer requests daily.
  • Resolved customer queries, complaints and technical issues with excellent analytical skills.
  • Provided a friendly, supportive and empathetic approach when dealing with complex customer cases.
  • Handled difficult customer interactions with patience and professionalism, resolving complaints and promoting positive experiences.

Volunteer

Dogs Trust
Shipley
02.2017 - 05.2018
  • Communicated with team members using radio receivers.
  • Controlled crowd movements in safe, organised manner following established schedule.
  • Assisted customers in handling personal items and articles in changing rooms.

Education

Foundation Degree in Science -

University of Bradford
Bradford
01-2025

A-Levels - sport science

Bradford College
Bradford
01-2024

GCSEs - Science ,English, Maths ,Computer Science , Geography

Bingley grammar
01-2019

Skills

  • Customer service
  • Team building

Languages

English
Proficient
C2
Urdu
Proficient
C2

Timeline

Shop Manager

Go local Extra
09.2024 - 03.2026

Call Centre Advisor

office clearance centre
06.2019 - 08.2024

Volunteer

Dogs Trust
02.2017 - 05.2018

Foundation Degree in Science -

University of Bradford

A-Levels - sport science

Bradford College

GCSEs - Science ,English, Maths ,Computer Science , Geography

Bingley grammar
Qasim Mahmood