Qaasim Malik
Summary
Experienced professional with a strong background in client interaction and customer service. Skilled in sales, communication, and problem-solving. Proficient in handling various roles, including insurance brokerage, restaurant management, and delivery services. Seeking opportunities to leverage my skills and experience in a dynamic work environment.
Overview
11
11
years of professional experience
Work history
Debt Advisor
Freeze Debt
Leeds
- Current
- Freeze Debt - Provided expert guidance to clients facing financial difficulties, offering debt management solutions
- Communicated sensitive financial information with empathy and confidentiality
- Negotiated settlements and resolved disputes to help clients regain financial stability.
- Informed customers of potential legal action and required remediation to avoid escalation.
- Evaluated client credit check outcomes to provide complete financial advice.
- Reviewed and submitted applications to management with recommendations.
Delivery Driver
Uber Eats/Just Eat
01.2018 - Current
- Demonstrated exceptional time management and navigation skills for on-time food deliveries
- Handled customer inquiries and issues professionally, maintaining a positive reputation
- Ensured the safety and security of delivered items while on the road.
- Verified orders with customers upon delivery.
- Manually lifted boxes and bags to load van with delivery goods.
- Collected orders from various restaurant locations quickly.
- Complied with company policies and food regulations for customer health and safety.
- Checked food and drink orders for accuracy before leaving restaurant.
Restaurant Manager
Cardamom Black
Harrogate, North Yorkshire
01.2014 - 01.2020
- Oversaw daily restaurant operations, including staff management and customer service
- Maintained high standards of service quality, resulting in excellent customer satisfaction
- Managed inventory, orders, and vendor relationships to optimize restaurant efficiency.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Insurance Broker
Moove Insurance
Bradford
01.2013 - 01.2020
- Successfully managed client portfolios, providing insurance solutions tailored to their needs
- Effectively communicated complex insurance concepts to clients, ensuring understanding and trust
- Consistently met and exceeded sales targets through persuasive communication and product knowledge.
- Identified issues and took appropriate action to deliver speedy resolution.
- Maintained quality compliance by keeping detailed records of prospects and active client communications.
- Successfully generated new business via telephone sales, achieving profit growth targets.
Education
GCSE -
Challenge collage
2013
Skills
- Excellent verbal and written communication skills
- Strong customer service and conflict resolution abilities
- Effective time management and multitasking skills
- Proficiency in navigating and using GPS devices for deliveries
- Knowledge of insurance software and financial concepts
- Data entry accuracy and record-keeping expertise
- Multilingual proficiency (if applicable)
- Sales closing skills and financial literacy
- Vehicle maintenance
- Picking and packing
- Closing techniques
- Market research
- Prospect development
Interests
Hobbies/Interests:
- , Traveling
- Football
- Teaching 5-a-side football
Languages
English
Native
Timeline
Delivery Driver
Uber Eats/Just Eat
01.2018 - Current
Restaurant Manager
Cardamom Black
01.2014 - 01.2020
Insurance Broker
Moove Insurance
01.2013 - 01.2020
Debt Advisor
Freeze Debt
- Current
GCSE -
Challenge collage
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