Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Pusanisa Hall

Brackley,Northamptonshire

Summary

Dedicated customer support and administrative professional with over 6 years’ experience, including 5 years in customer-facing roles and 1 year in administration within fast-paced environments. Recently completed CIPD Level 3 in People Practice, developing strong knowledge of HR principles, employment law, and HR systems such as Workday, BreatheHR, and BambooHR. Skilled in handling employee and client queries with professionalism, managing data with accuracy, and supporting operational processes efficiently. Recognised for excellent communication, problem-solving, and interpersonal skills, with a strong interest in building a career in HR and supporting positive workplace culture.

Overview

12
12
years of professional experience
2016
2016
years of post-secondary education

Work history

Supermarket Assistant

Waitrose & Partners
Brackley, Northamptonshire
08.2024 - Current
  • Adhered strictly to health and safety regulations for an accident-free workplace environment.
  • Handled stock replenishment, ensuring shelves remained tidy and well-stocked.
  • Collaborated with team members to ensure smooth store operations daily.
  • Performed cash handling securely, reducing risk of thefts or financial discrepancies.
  • Tidied up aisles after store closing hours for an inviting shopping atmosphere next day.
  • Provided product knowledge to customers for informed purchasing decisions.

Nursery assistant

LilyPad Day Nursery
Brackley
08.2022 - 04.2024
  • Engaged children in arts and crafts activities, fostering creativity and motor skills development.
  • Prepared age-appropriate teaching materials aiding effective lesson delivery.
  • Promoted language development through storytelling sessions nurturing communication skills.
  • Fostered positive relationships with parents for better understanding of child's needs.

Senior, customer support

2C2P
Bangkok, Thailand
06.2016 - 06.2020
  • Provided timely responses to enterprise client inquiries via email, phone, and other channels; address issues using FAQs or knowledge base
  • Handled transaction validation, refunds, settlements, reconciliation reports, file uploads, and report generation
  • Logged incidents or requests in the internal system, assign priority, provide comprehensive notes, track status, and close tickets within SLA
  • Applied temporary solutions for frequent issues (e.g., login, navigation) and create/update knowledge articles for recurring problems
  • Liaised with fraud, risk, product, finance, and third-party providers (e.g., PSPs) for issue escalation, transaction investigation, and resolution
  • Maintained and enhance operational documentation such as SOPs, FAQs, and troubleshooting guides; proactively suggest improvements
  • Worked with urgency, ensure high accuracy, meet SLA expectations, and consistently deliver exceptional client service

Administrative assistant

VFS Global
Thailand , Bangkok
01.2014 - 03.2016
  • Interacted professionally with clients providing excellent service at all times.
  • Submitted timely reports which provided critical updates on various projects.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Contributed to team effort by accomplishing related results as needed.
  • Maintained stock levels to avoid shortages in office supplies.
  • Improved customer satisfaction through prompt response to email and phone queries.

Education

Certificate of Higher Education - People Practice Level 3

the Chartered Institute of Personnel and Development (CIPD)
11.2024 - 08.2025

Bachelor of Arts - English and mass communication

Ramkhamhaeng University
Bangkok, Thailand

Skills

  • Ability to work under pressure
  • Team collaboration
  • Problem-solving
  • Communication skills
  • Leadership
  • Microsoft Office proficiency
  • Proactive attitude


Languages

English
Fluent

Timeline

Certificate of Higher Education - People Practice Level 3

the Chartered Institute of Personnel and Development (CIPD)
11.2024 - 08.2025

Supermarket Assistant

Waitrose & Partners
08.2024 - Current

Nursery assistant

LilyPad Day Nursery
08.2022 - 04.2024

Senior, customer support

2C2P
06.2016 - 06.2020

Administrative assistant

VFS Global
01.2014 - 03.2016

Bachelor of Arts - English and mass communication

Ramkhamhaeng University
Pusanisa Hall