Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Puneet Chauhan

Huddersfield,Kirklees

Summary

Driven professional with exceptional organisational skills and knack for problem-solving. Proficient in project management and team collaboration, ensuring seamless IT operations. Committed to enhancing system efficiency and driving impactful technological solutions.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Senior customer service representative

Tech Mahindra
Noida, India
05.2024 - 08.2024
  • Managed challenging situations, resulting in improved customer relations.
  • Facilitated seamless transactions, enhancing customer trust and confidence in the company brand.
  • Constantly updated on industry trends to provide up-to-date advice to customers.
  • Utilised comprehensive product knowledge for effective solution provision.
  • Advanced multi-tasking skills led to efficient management of multiple queues, reducing wait times significantly.

Customer service representative

iEnergizer Pvt. Ltd.
Noida, India
12.2021 - 08.2023
  • Assisted customers in making informed decisions by providing detailed product information.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Provided top-notch support for increased customer satisfaction.
  • Participated in team meetings sharing best practices for improving service delivery.

Production engineer

India Steel Works Pvt. Ltd.
Mumbai, India
01.2021 - 08.2021
  • Developed standard operating procedures for consistent output quality.
  • Implemented automation tools for increased operational speed.
  • Managed project timelines, delivered on schedule commitments.
  • Ensured adherence to health and safety regulations for workforce wellbeing.
  • Ensured safety standards for improved work environment.
  • Monitored production metrics, identified areas of improvement.

Education

Master of Science - Project Management and Operations Management

University of Huddersfield
Huddersfield, United Kingdom
09.2024 - 12.2025

Bachelor of Science - Mechanical Engineering

Noida International University
Noida, India
09.2015 - 05.2019

Skills

MS Project

Slack/MS Teams

Power BI

Project planning and scheduling

Scope, time and cost management

Risk assessment and mitigation

Personal Information

Timeline

Master of Science - Project Management and Operations Management

University of Huddersfield
09.2024 - 12.2025

Senior customer service representative

Tech Mahindra
05.2024 - 08.2024

Customer service representative

iEnergizer Pvt. Ltd.
12.2021 - 08.2023

Production engineer

India Steel Works Pvt. Ltd.
01.2021 - 08.2021

Bachelor of Science - Mechanical Engineering

Noida International University
09.2015 - 05.2019
Puneet Chauhan