Puneet Chauhan
Huddersfield,Kirklees
Summary
Ambitious Project Management fresher with a solid understanding of project lifecycles, resource planning, and timeline management. Known for problem-solving, adaptability, and effective communication. Seeking an opportunity to apply skills in a dynamic organization and develop into a successful project manager.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Senior customer service representative
Tech Mahindra
Noida, India
05.2024 - 08.2024
- Managed challenging situations, resulting in improved customer relations.
- Facilitated seamless transactions, enhancing customer trust and confidence in the company brand.
- Constantly updated on industry trends to provide up-to-date advice to customers.
- Utilised comprehensive product knowledge for effective solution provision.
- Advanced multi-tasking skills led to efficient management of multiple queues, reducing wait times significantly.
Customer service representative
iEnergizer Pvt. Ltd.
Noida, India
12.2021 - 08.2023
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Provided top-notch support for increased customer satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
Production engineer
India Steel Works Pvt. Ltd.
Mumbai, India
01.2021 - 08.2021
- Developed standard operating procedures for consistent output quality.
- Implemented automation tools for increased operational speed.
- Managed project timelines, delivered on schedule commitments.
- Ensured adherence to health and safety regulations for workforce wellbeing.
- Ensured safety standards for improved work environment.
- Monitored production metrics, identified areas of improvement.
Education
Master of Science - Project Management and Operations Management
University of Huddersfield
Huddersfield, United Kingdom 09.2024 - 12.2025
Bachelor of Science - Mechanical Engineering
Noida International University
Noida, India 09.2015 - 05.2019
Skills
MS Project
Slack/MS Teams
Power BI
Project planning and scheduling
Scope, time and cost management
Risk assessment and mitigation
Timeline
Master of Science - Project Management and Operations Management
University of Huddersfield
09.2024 - 12.2025
Senior customer service representative
Tech Mahindra
05.2024 - 08.2024
Customer service representative
iEnergizer Pvt. Ltd.
12.2021 - 08.2023
Production engineer
India Steel Works Pvt. Ltd.
01.2021 - 08.2021
Bachelor of Science - Mechanical Engineering
Noida International University
09.2015 - 05.2019