Puja Pritti Patel
Potters Bar,Hertfordshire
Summary
Experienced in multitasking, complaint handling, and data entry accuracy. Demonstrates decision-making aptitude and patience in high-pressure environments. Proficient in hospitality within healthcare settings. Skilled in practice marketing techniques, and service-oriented operations. Adept at telephone system operations, front-desk etiquette, and document management including scanning and filing. Experienced in billing procedures, basic accounting practices, and online booking systems. Possesses a strong customer service background with a focus on pricing strategies, retail industry awareness, and product display setup.
Can enhance customer satisfaction and using strong organisational and communication skills.
Overview
10
10
years of post-secondary education
32
32
years of professional experience
Work history
Dental Receptionist and Front of house
Dentist & Osteopath on the hill
London
2023.08 - 2025.01
- Managed incoming phone calls, ensuring clear communication with clients for efficient clinic operations.
- Resolved patient queries with professionalism and patience, enhancing customer service experience.
- Facilitated payment processes efficiently, aiding in seamless transactions for patients to ensure smooth daily operations.
- Ensured confidentiality of patient data by following regulations diligently. Escalated complex issues promptly to relevant staff members, ensuring speedy resolutions.
- Utilised dental software proficiently to maintain accurate records.
- Maintained tidy and organised reception area for professional appearance.
- Provided support in creating dental health education materials to enhance patient knowledge.
Principal Osteopath
self employed
London
2003.01 - 2023.08
- Developed bespoke home exercise plans complementing clinic-based treatments.
- Liaised effectively with other healthcare professionals providing a coordinated approach.
- Achieved positive results by maintaining a calm, supportive environment during treatment sessions.
- Practised high standards of hygiene and safety at all times in clinic operations.
- Remained up-to-date on new products and trends to promote increased sales. Communicated new products and services to drive customer interest and boost sales.
- Assisted customers in choosing suitable products for their dietary needs, boosting sales performance.
Retail sales assistant and senior sales assistant
Southgate Post Office
London
1993.05 - 1998.05
- Enhanced customer satisfaction by providing exceptional service and addressing queries.
- Processed transactions at till, ensuring accurate handling of cash and card payments. at the till, ensuring accurate handling of cash and card payments.
- Maintained visual merchandising standards to attract potential buyers.
- Optimised store presentation through strategic merchandise placement to attract customers.
- Managed inventory with regular stock checks and stock rotation to maintain optimal levels, and minimise waste.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Maintained cleanliness of store by regularly tidying displays and shelves. by routinely tidying displays and shelves.
- Supported management with administrative tasks for efficient workflow.
Education
Bsc (hons) Osteopathic Medicine - Osteopathy and Naturopathy
British College of Osteopathic medicine
London 1998.09 - 2002.06
A-Levels - Maths, Chemistry, Biology and Sociology
Southgate College
London 1995.09 - 1998.06
GCSEs -
Palmers Green High School
London 1991.09 - 1995.06
Skills
- Data entry accuracy
- Billing and invoicing procedures
- Telephone system operation
- Booking system operation, previously have used R4 and Pearl dental
- Document scanning and filing
- Healthcare compliance knowledge
- Healthcare hospitality with professionalism
- Patient education strategies
- Complaint handling efficiency
- Front-desk etiquette
- Multitasking to complete deadlines in real time
- Service-Oriented mindset
- Decision-Making aptitude
- Initiative taking
- Patience with anxious people
- Pricing and reductions
- Basic accounting practices
- Product display setup
References
References available upon request.
Timeline
Dental Receptionist and Front of house
Dentist & Osteopath on the hill
2023.08 - 2025.01
Principal Osteopath
self employed
2003.01 - 2023.08
Bsc (hons) Osteopathic Medicine - Osteopathy and Naturopathy
British College of Osteopathic medicine
1998.09 - 2002.06
A-Levels - Maths, Chemistry, Biology and Sociology
Southgate College
1995.09 - 1998.06
Retail sales assistant and senior sales assistant
Southgate Post Office
1993.05 - 1998.05
GCSEs -
Palmers Green High School
1991.09 - 1995.06