Nicola Savage
Torpoint,Cornwall
Summary
Customer-focused professional with expertise in front desk operations and patient care. Skilled in managing appointments and handling enquiries while fostering a welcoming environment. Quick to adapt to new systems and processes, ensuring efficient scheduling and communication. Delivers a positive patient experience through effective administration and a professional demeanour.
Overview
15
15
years of professional experience
Work History
Dental Receptionist
Todays Dental
Plymouth, Devon
02.2024 - Current
- Greeted patients upon arrival, providing a warm and welcoming atmosphere in the dental practice.
- Answered incoming calls, handled inquiries, and provided detailed information about dental services offered.
- Processed payments for dental services, ensuring accuracy and security during transactions. for dental services, including cash, credit cards.
- Answered patients' questions in person, by email, or by phone.
- Compiled daily and weekly reports on patient appointments, cancellations, and no-shows for office administration.
- Liaised with dental laboratory services, ensuring timely delivery and collection of dental products.
- Maintained accurate and up-to-date patient records, adhering to confidentiality regulations and data protection laws.
- Advised and educated patients on specialist treatment plans, including root canal surgery and implants.
- Conducted follow-up calls to patients after procedures, ensuring their well-being and addressing any concerns.
- Managed patient appointments through efficient scheduling, cancellations, and rescheduling procedures.
- Provided administrative support to dental staff, including document preparation and management.
- Followed data confidentiality measures to secure healthcare user information.
- Processed customer payments, including setting up payment plans for individual clients.
- Monitored the waiting room area to ensure a clean and comfortable environment for patients. area, maintaining a clean and comfortable environment for patients.
- Coordinated referrals to specialists, managing the transfer of patient records and appointment scheduling.
- Maintained a [Number]+ patient database using [Software] to input and file patient information.
Reception Manager
Dolphin Holidays, Tencreek, Looe
Looe, Cornwall
02.2022 - 02.2024
- Managed reception area and team, providing exceptional customer service and maintaining high standards of professionalism.
- Led front desk service handling reservations, check-ins and check-outs.
- Coordinated bookings, appointments, and schedules to maximise efficiency and guest satisfaction.
- Handled guest complaints with empathy and discretion, resolving issues to ensure repeat business.
- Took phone calls and responded to business general emails, managing matters including bookings, general enquiries and complaints.
- Organised staff rosters, considering peak times and staff availability, to maintain optimal service levels.
- Oversaw daily cash transactions, ensuring accuracy in billing and financial records.
Lead Receptionist
Mydentist
Plymouth, Devon
12.2011 - 02.2022
- Welcomed guests and clients in a friendly, positive manner.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to email enquiries promptly, delivering clear and concise information to address queries.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Coordinated clerical activities, including managing documents and maintaining files to ensure organisation and efficiency., including copying, faxing and file management.
- Trained new reception staff, sharing best practices and company policies to maintain service standards.
- Monitored office supplies inventory, placing orders before stock depletion to avoid disruptions.
- Received and dispersed incoming mail and correspondence, shipping outgoing items daily.
- Assisted in enforcing organisational policies by monitoring compliance and addressing issues with management. and procedures, proactively addressing issues with management.
- Managed front desk operations, delivering first-class customer service and overseeing guest check-ins and check-outs efficiently.
- Processed payments and handled billing enquiries, maintaining accurate financial records and guest accounts.
- Supervised a team of receptionists, providing training and development to enhance service standards and team performance.
Skills
- Dental software
- Patient database entry
- Records management
- Appointment coordination
- Referral coordination
- Payment processing
- Cash handling
- Payment collection
- Medical confidentiality
- Data protection knowledge
- Health and safety
- Safety compliance
- Front desk operations
- Administrative tasks
- Customer service excellence
- Customer service
- Professional telephone manner
- Effective communication
- Active listening
- Relationship-building
- Efficient complaint handling
- Time-management
- Team player
- Pressure prioritisation
- Empathetic communication
- Data entry accuracy
- Data entry accuracy
- Data protection knowledge
- Administrative tasks
Timeline
Dental Receptionist
Todays Dental
02.2024 - Current
Reception Manager
Dolphin Holidays, Tencreek, Looe
02.2022 - 02.2024
Lead Receptionist
Mydentist
12.2011 - 02.2022