PUJAN THAPA
London,United Kingdom
Summary
Accomplished professional with extensive expertise in hospitality services, specialising in exceptional customer service, event coordination and management. Proven track record in food and beverage handling, team leadership and supervision, and private events and conferences. Adept at meeting room management, team collaboration and communication, problem-solving in high-pressure environments, operational efficiency and planning. Proficient in POS system operations with a strong focus on delivering outstanding hospitality experiences.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Head waiter
Supreme Employees Solution Limited
London, UK
01.2023 - Current
- Regularly worked at high-profile venues such as Intercontinental O2, Marriott Marble Arch, and Oriental Club, providing exceptional food and beverage service during events, conferences, and restaurant service
- Assisted with event setups, ensuring seamless operations and exceeding guest expectations
- Delivered outstanding customer service in both event environments and daily restaurant operations
Team Leader
Intercontinental O2
London, UK
- Leading team of waiters, ensuring smooth service delivery at major events and conferences
- Briefed team members on service expectations and coordinated their efforts to meet event objectives
- Collaborated with venue staff to guarantee flawless execution of services
Waiter & Event Support
Oriental Club
London, UK
- Supported event organizers by assisting in setup, coordination, and delivery of food and beverage services
- Provided tailored guest services for private events and conferences, ensuring client satisfaction
Meeting Room Assistant
Marble Arch Marriott
London, UK
- Managed meeting room setups and logistics, ensuring that all specifications were met for successful events and meetings
- Coordinated with event planners to ensure smooth flow of activities and services
Primary Teacher
Phoenix Academy
Nepal
- Developed and implemented lesson plans that contributed to improved student participation and academic performance
Education
BA (Hons) - Business Management
London South Bank University
Elephant and Castle, Southwark 09.2022 -
HSEB - High School (Science, Math, English)
Laboratory Boarding Higher Secondary School
Nepal 06.2014 - 07.2016
Skills
- Exceptional Customer Service
- Event Coordination and Management
- Food and Beverage Handling
- Team Leadership and Supervision
- Private Events and Conferences
- Meeting Room Management
- Team Collaboration and Communication
- Problem-Solving in High-Pressure Environments
- Operational Efficiency and Planning
- Hospitality Services
- POS system operations
Certification
- Level 1 & Level 2 Food Hygiene Certificates, Completed Level 1 and Level 2 Food Hygiene training, ensuring a solid understanding of food safety regulations and practices.
- Thales / EDI Talent Spotlight Programme, Chosen as one of 50 participants for a competitive leadership program, gaining hands-on experience in strategic business operations. Collaborated with industry leaders on case studies, enhancing problem-solving abilities and business acumen.
References
References available upon request.
Interest
- Passionate traveler, gaining cultural insights that improve service to diverse clientele.
Timeline
Head waiter
Supreme Employees Solution Limited
01.2023 - Current
BA (Hons) - Business Management
London South Bank University
09.2022 -
HSEB - High School (Science, Math, English)
Laboratory Boarding Higher Secondary School
06.2014 - 07.2016
Team Leader
Intercontinental O2
Waiter & Event Support
Oriental Club
Meeting Room Assistant
Marble Arch Marriott
Primary Teacher
Phoenix Academy
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