Pui Yat Lau
Fleet,Hampshire
Summary
A communicative person with a solid foundation in air traffic control and daily operation of commercial airlines. Previous positions in ATC and airlines provide skills of teamworking, communication and stress handling in work. The safety-focused and rules-abiding procedures create a job nature that shapes the attentive and diligent self-right principles to be calm, flexible and decisive in critical moments. Having graduated from Master Degree in Air Transport Management from the University of Surrey, recently joined EasyJet at Luton and Gatwick as a Crewing Officer. Ready to further explore the aviation industry in the UK.
Overview
7
7
years of professional experience
Work History
Crewing Officer
easyJet
Luton, United Kingdom
01.2024 - Current
- Attended duties in ICC of EasyJet to respond to crews' enquiries on their rosters
- Amended rosters in accordance to Flight Time Limitations and other legal requirements
- Contacted and organised standby crews to perform duty to ensure On Time Performance of EasyJet flights
- Responded in phones and face-to-face to crew enquiries and requests
- Responded to ad-hoc disruptions and crewing events and provide timely solutions to ensure On-time performance of flight schedules
Student Air Traffic Control Officer
Hong Kong Civil Aviation Department
Hong Kong
02.2018 - 03.2021
- Performed duties of Air Traffic Control Assistant to communicate with other controlling facilities and parties for aircraft control transfer and other minor coordination.
- Attended classroom, overseas (Airways, New Zealand) and simulator training for Air Traffic Control duties.
- Performed duties of En-route control for arrivals, departures and overflight averaging 200 flights per hour
Education
Master of Science - Air Transport Managment
University of Surrey
Guildford04.2023
Bachelor of Science - Geology
The University of Hong Kong
Hong Kong08.2017
Skills
- Clear and effective communications
- Negotiation and facilitation with various parties
- Math, physics and weather studies
- Composure under high pressure
- Early and Advance planning and preparation for unpredictable conditions
- Abiding rules and regulations
Timeline
Crewing Officer
easyJet
01.2024 - Current
Student Air Traffic Control Officer
Hong Kong Civil Aviation Department
02.2018 - 03.2021
Master of Science - Air Transport Managment
University of Surrey
Bachelor of Science - Geology
The University of Hong Kong
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