ANCA VALENTINA OBRETIN
Hitchin,Hertfordshire
Summary
Experienced aviation professional with a strong background as a Cabin Manager at Wizz Air and Crewing Officer at easyJet. Proven expertise in crew leadership, scheduling, and operational coordination, ensuring compliance with safety regulations and delivering excellent service standards. Skilled at managing teams, handling complex situations under pressure, and multitasking in dynamic environments. Adept at fostering positive crew performance and collaboration across departments. Motivated to leverage industry knowledge and leadership skills toward future career development in aviation management and operations.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work history
Crewing Officer
easyJet
Luton
03.2025 - 09.2025
- Managed complex crew scheduling while ensuring strict compliance with EASA regulations and company policies.
- Coordinated with multiple departments (Flight Operations, Cabin Crew Management, Operations Control) to maintain smooth day-to-day operations.
- Quickly resolved last-minute roster changes due to sickness, delays, or operational disruptions, minimizing impact on flights.
- Maintained accurate records of crew duty hours, rosters, and regulatory limits.
- Delivered clear and timely support to crew regarding duty changes and operational requirements.
- Thrived in a high-pressure environment, effectively working under stress and handling multiple tasks simultaneously to meet tight operational deadlines.
Cabin Manager
Wizz Air Uk
Luton
11.2023 - 03.2025
- Aviation Safety and Security: In-depth knowledge of aviation safety regulations and emergency procedures.
- Cabin Crew Operations: Proficient in managing in-flight services and ensuring adherence to airline policies.
- First Aid and Medical Emergency Handling: Certified in first aid and able to handle medical emergencies effectively.
- Team Leadership: Proven ability to lead, motivate, and manage a diverse team of cabin crew members.
- Conflict Resolution: Skilled in resolving conflicts and handling difficult situations calmly and professionally.
- Performance Management: Experience in assessing and improving team performance through coaching and feedback.
- Customer Relationship Management: Expertise in delivering exceptional customer service and enhancing passenger experience.
- Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly to passengers and crew.
- Cultural Sensitivity: Ability to interact with passengers from diverse cultural backgrounds with respect and understanding.
- Flight Coordination: Skilled in coordinating with pilots and ground staff to ensure smooth flight operations.
- Time Management: Effective time management skills to ensure punctuality and efficiency during flights.
- Crisis Management: Ability to stay composed and take decisive action in emergency situations.
- Attention to Detail: Meticulous attention to detail to ensure safety protocols and service standards are met.
- Adaptability: Highly adaptable to changing schedules and unexpected situations.
- Empathy and Compassion: Demonstrated empathy and compassion in dealing with passenger needs and concerns.
- Working Under Pressure: Capable of maintaining high performance and composure in high-pressure situations.
- Report Management: Proficient in filling out detailed reports accurately and efficiently, ensuring all incidents and observations are documented as required.
Cabin Crew
Ryanair Uk
Derby
03.2020 - 02.2022
- Assisted passengers with safety and comfort during flights.
- Conducted pre-flight safety checks and communicated effectively with customers.
- Delivered outstanding customer service and maintained high standards throughout the flight.
- Managed security and emergency situations with confidence and professionalism.
- Administered first aid and prepared reports on flight incidents.
- Held EASA attestation and Boeing 737 certification.
Internship
Mindcraft Academy by BRD, BRD Groupe Societe Generale SA
Craiova
03.2018 - 08.2018
- Assisted customers with account information and banking services.
- Handled cash transactions, answered phones, and provided support to fraud victims.
- Explained account charges and resolved customer complaints.
Internship
Gazeta de Sud (Local Newspaper), SC Media Sud Europa SA
Craiova
03.2016 - 05.2016
- Attended press conferences, local radio, and TV shows.
- Conducted interviews for opinion polls and managed emotions during live reporting.
Education
EASA Cabin Crew Attestation -
Flight Attendant School RSC Consulting (Universifly)
06.2019 - 07.2019
Master's Degree - Financial Analysis and Evaluation of Organizations
Faculty of Economics and Business Administration
01.2016 - 01.2018
Bachelor's Degree - Economy of Commerce, Tourism, and Services
Faculty of Economics and Business Administration
01.2013 - 01.2016
High School Diploma - English Intensive Philology
Elena Cuza National College
01.2009 - 01.2013
Skills
- Adaptability
- Fast Learner
- Multitasking Skills
- Leadership Skills
- Time Management Skills
- Excellent Communication Skills
- Problem Solving Skills
- Customer Service Skills
- Cross-Cultural Experience
- Analytical Thinking
- Aviation Security
- Aviation Knowledge
- Situational Awarness
- General Aviation
- Team Player
- Constructive Feedback
- Aims knowledge
- Flight time limitation
LANGUAGES
Romanian
English
Hobbies and Interests
Reading, Walking in nature, Travelling, Socializing
Timeline
Crewing Officer
easyJet
03.2025 - 09.2025
Cabin Manager
Wizz Air Uk
11.2023 - 03.2025
Cabin Crew
Ryanair Uk
03.2020 - 02.2022
EASA Cabin Crew Attestation -
Flight Attendant School RSC Consulting (Universifly)
06.2019 - 07.2019
Internship
Mindcraft Academy by BRD, BRD Groupe Societe Generale SA
03.2018 - 08.2018
Internship
Gazeta de Sud (Local Newspaper), SC Media Sud Europa SA
03.2016 - 05.2016
Master's Degree - Financial Analysis and Evaluation of Organizations
Faculty of Economics and Business Administration
01.2016 - 01.2018
Bachelor's Degree - Economy of Commerce, Tourism, and Services
Faculty of Economics and Business Administration
01.2013 - 01.2016
High School Diploma - English Intensive Philology
Elena Cuza National College
01.2009 - 01.2013