Pufy Velia Fernandes
Milton Keynes,Buckinghamshire
Summary
Accomplished professional with expertise in complaint handling and a strong understanding of supply chain dynamics. Demonstrates exceptional adaptability to change, ensuring punctuality and reliability in all tasks. Skilled in work delegation, KPI management, and goal setting, driving team performance and achieving organisational objectives.
Experienced in leading teams and coordinating operations in high-paced environments. Ability to streamline processes and increase productivity through strategic planning and diligent supervision. Skilled in conflict resolution, time management, and staff training for improved team performance.
Overview
2
2
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Shift supervisor
Chaiiwala
Milton Keynes, Buckinghamshire
2025.09 - Current
- Improved team cohesion by implementing effective communication strategies.
- Facilitated smooth handovers between shifts for seamless business operations.
- Collaborated with management on staff recruitment, enhancing team performance.
- Delegated tasks to staff members to ensure efficient shift operation.
- Upheld company policies consistently, reinforcing a culture of compliance within the team.
Front of house team member
Kaspa's Desserts
Milton Keynes, Buckinghamshire
2025.01 - 2025.09
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Enhanced guest experience with a friendly and helpful attitude.
- Managed cash transactions accurately, ensuring accurate financial records.
- Promoted special offers or events to increase awareness among customers.
- Handled complaints effectively, resulting in increased customer satisfaction.
Sales and customer service representative
Shell Energy
Milton Keynes, Buckinghamshire
2024.06 - 2025.01
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Provided detailed product information for informed buying decisions.
- Assisted in design of promotional materials, stimulating customer interest and engagement.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Resolved customer complaints, ensuring their satisfaction with products or services.
Education
A-Levels -
St Annes Institute
India 2006.06 - 2015.05
Certificate of Higher Education -
St Theresa High School
India 2015.06 - 2017.05
Bachelor of Arts -
Goa university
India 2017.07 - 2021.09
Skills
- Complaint handling expertise
- Supply chain understanding
- Adapting to change
- Punctuality and reliability
- Work delegation
- KPI management and goal setting
Certification
- Level 2 Food Hygiene and Safety for Catering
- TQUK Certificate In Principles of Business Administration (RQF)
Languages
English
Proficient (C2)
Hindi
Advanced (C1)
Timeline
Shift supervisor
Chaiiwala
2025.09 - Current
Front of house team member
Kaspa's Desserts
2025.01 - 2025.09
Sales and customer service representative
Shell Energy
2024.06 - 2025.01
Bachelor of Arts -
Goa university
2017.07 - 2021.09
Certificate of Higher Education -
St Theresa High School
2015.06 - 2017.05
A-Levels -
St Annes Institute
2006.06 - 2015.05