Matheo Mallet
Edinburgh,West Lothian
Summary
Multilingual professional with extensive customer service and leadership experience in diverse cultural settings. Demonstrated success in improving communication and teamwork in high-pressure environments. Achieved A-B grades in quantitative subjects while mastering Spanish and Portuguese alongside English.
Overview
4
4
years of professional experience
6056
6056
years of post-secondary education
Work history
Shift Supervisor
Starbucks
2025.04 - 2025.08
- Continuing to work in the customer service environment helped honed my skills and get accustomed to different systems while maintaining the confidence from familiarity from previous experiences
- Supervising and coaching on company standard and the importance of consistentency, sharing your knowledge and expertise with the team.
- Manage operations like cash handling, inventory, and maintaining a clean environment, holding yourself and your team accountable for results.
- Resolve issues promptly, create a welcoming and memorable experience for everyone by upholding Starbucks standards.
- Foster a positive and inclusive environment built on transparency, dignity, and respect, where everyone feels valued and empowered to contribute.
Shift Manager
Burger King
2022.01 - 2024.01
- Cultivated strong team management skills through effective delegation and motivation techniques.
- Ensured compliance with food quality and safety standards while managing inventory efficiently.
- Resolved customer complaints promptly to uphold high service standards.
- Coached employees to enhance performance in alignment with company objectives.
- Adapted swiftly to dynamic work environments, effectively managing multiple responsibilities.
- Executed cash handling processes according to security protocols, minimising risk of mishandling.
Crew Member
Burger King
2021.03 - 2022.01
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
Education
HND - Software Development
Edinburgh college
Edinburgh 2020.01 - 2021.01
NC - Computer Games
Edinburgh college
EdinburghNC - Engineering Systems
Edinburgh college
EdinburghLeith Academy - Mathematics, Spanish, Computing Science, English, Physics
Leith Academy
EdinburghSkills
- Complaint handling expertise
- Work delegation
- IT systems navigation
- Communication skills
- Multilingual
- Customer relations
Custom
All Day Monday - Sat
Languages
English
Fluent
Spanish
Advanced
Portuguese
Advanced
Timeline
Shift Supervisor
Starbucks
2025.04 - 2025.08
Shift Manager
Burger King
2022.01 - 2024.01
Crew Member
Burger King
2021.03 - 2022.01
HND - Software Development
Edinburgh college
2020.01 - 2021.01
NC - Computer Games
Edinburgh college
NC - Engineering Systems
Edinburgh college
Leith Academy - Mathematics, Spanish, Computing Science, English, Physics
Leith Academy