Priyanshu Gurau
north wembley,Brent
Summary
Strong customer‑service background developed through roles as a Store Assistant and Barista. Comfortable engaging with customers, handling enquiries, and creating a welcoming atmosphere. Experienced in making a wide range of coffee drinks, managing stock levels, and supporting smooth daily operations on busy shifts.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Barista
Himalayan java coffee
Kamalpokhari, Kathmandu
2024.06 - 2025.02
- Trained new staff members on café operations, fostering teamwork and consistency.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Maintained cleanliness of the café area whilst preparing orders.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
Store assistant
BhatBhateni
Maharajgung, Kathmandu
2021.02 - 2024.04
- Supported colleagues during peak hours for efficient checkout process.
- Enhanced customer service by responding promptly to queries.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Coordinated with team members for smooth store operation.
- Assisted customers, resulting in a positive shopping experience.
- Managed inventory effectively to prevent stock shortages.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Education
Diploma of Higher Education - Civil Engineering
Janata Technical College
Kathmandu 2021.09 - 2024.06
Skills
- Tea brewing expertise
- Multitasking proficiency
- Responsibility acceptance
- Food safety regulations
- Positive attitude under pressure
- Health and Safety Compliance
- Flexible
- Customer Service
- Stock management
- Time efficiency
Timeline
Barista
Himalayan java coffee
2024.06 - 2025.02
Diploma of Higher Education - Civil Engineering
Janata Technical College
2021.09 - 2024.06
Store assistant
BhatBhateni
2021.02 - 2024.04