Priyanka Nage
Milton Keynes
Summary
Dynamic IT professional with over 9 years of experience in identifying trends, inefficiencies, and system anomalies. Proven ability to manage critical workflows while delivering exceptional support to customers and stakeholders. Expertise in data analysis, complex problem-solving, and generating comprehensive reports. Strong communicator with a track record of collaborating with cross-functional teams to enhance client satisfaction.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Associate Consultant
Atos-Syntel
Pune, India
2016.07 - 2025.07
- Assisted business stakeholders and end-users in gathering requirements and mapping workflows.
- Supported analysis of complex processes using data mining tools to identify anomalies and inefficiencies.
- Provided ongoing support to resolve issues and maintain client satisfaction in dynamic environment.
- Coordinated multiple projects demonstrating organisational skills and attention to detail.
- Created reports and documentation for stakeholders to enable informed decision-making.
- Fostered communication and relationships with clients across various sectors.
- Collaborated with teams and mentored junior staff in best practices.
- Improved customer satisfaction by addressing bottlenecks and offering tailored recommendations.
- Utilised IT tools such as SAP and Salesforce to enhance operational efficiency.
- Tracked issues and managed workflow using SQL and JIRA effectively.
Education
Bachelor of Science - Computer Applications
SNDT Women's University
Mumbai 2013.07 - 2016.06
Skills
- Customer & Client Support: End-user hypercare support , requirement gathering , stakeholder management , and tailored solution delivery
- Analytical Skills: Data analysis , process mining , identifying trends/inefficiencies , and detailed reporting
- Work Style: High attention to detail , independent and collaborative teamwork , and fast-paced project management
- IT Literacy: SAP, Salesforce, ZOOT, MS Office, Outlook, SharePoint, SQL, and PowerShell
- Industry Domains: Healthcare, Merchant, Energy, Finance, Payment cards, HR, Banking
Accomplishments
- Received customer appreciation for successful project delivery and maintaining excellent working relationships with end-users in the Atos internal and HCA projects.
- Awarded the Bronze team award for significant contributions to the Worldline project.
Timeline
Associate Consultant
Atos-Syntel
2016.07 - 2025.07
Bachelor of Science - Computer Applications
SNDT Women's University
2013.07 - 2016.06