CHANDNI PATEL
London
Summary
Project Manager and Client Technology Consultant with over 8 years’ experience delivering complex client projects across consulting and commercial environments. Proven track record of leading end-to-end project delivery, managing multiple concurrent workstreams, driving process improvements and delivering transformation projects. Strong focus on stakeholder engagement, communication, operational efficiency and driving measurable business outcomes.
Overview
10
10
years of professional experience
Work History
Client Technology Consultant
Gallagher
11.2025 - 04.2026
- Led the end-to-end implementation of flexible benefits and total rewards platforms, acting as the primary consultant and trusted advisor throughout the project lifecycle.
- Partnered with clients to gather business and technical requirements, leading discovery workshops and translating requirements into solution designs, system configurations and implementation plans.
- Configured benefit schemes, business rules and platform functionality to meet complex client requirements, ensuring solutions aligned with payroll processes and organisational objectives.
- Managed 3–4 concurrent implementation and renewal projects, coordinating Configuration, Product, Payroll, QA and Service Delivery teams to deliver within agreed scope, timelines and client expectations.
- Collaborated with Product, Development, Configuration and QA teams to manage system integrations, troubleshoot technical issues and support successful platform deployments.
- Produced functional specifications, payroll specifications, configuration documentation and bespoke reporting requirements to support platform build, solution configuration and technical delivery.
- Coordinated data migrations, User Acceptance Testing (UAT), production deployments and transition to Business-as-Usual (BAU) support, ensuring successful client go-lives.
- Delivered client demonstrations, administrator training and knowledge transfer sessions, enabling successful platform adoption and long-term client success.
- Built strong client relationships by providing technical consultancy, managing stakeholder expectations and recommending solutions aligned to business needs and best practice.
- Provided post-implementation support during hypercare, triaging and managing client-raised issues through Jira and coordinating with Product, Development and Configuration teams to resolve platform defects, maintain platform stability and support a positive post-go-live client experience.
Project Manager
YSC Consulting, Part Of Accenture
03.2022 - 10.2025
- Led delivery and account management for the firm's largest client, overseeing 20–40 concurrent projects across international markets and driving alignment with strategic client objectives.
- Managed up to eight client accounts simultaneously, coordinating multiple concurrent workstreams and ensuring high-quality delivery across all projects.
- Managed the commercial lifecycle of client projects, drafting Statements of Work (SOWs) and Work Orders (WOs), obtaining internal approvals, issuing contracts to clients for sign-off, managing project codes, budgets, forecasts and invoicing, reconcilling timesheets against allocated project hours, and ensuring accurate billing against Purchase Orders (POs) and timely payment.
- Partnered with clients and internal teams to align on project scope, priorities and delivery approach, ensuring requirements were clearly translated into actionable plans.
- Simultaneously coordinated the delivery of up to 50 live leadership assessments, coaching programmes and workshops within a fast-paced, agile environment, ensuring seamless scheduling, stakeholder communication and an exceptional client experience.
- Built trusted relationships with senior stakeholders and C-suite executives, delivering regular presentations and project updates to support informed decision-making and proactively managing expectations.
- Managed shifting priorities, evolving client requirements and tight deadlines across multiple engagements, adapting delivery plans to maintain momentum and achieve agreed outcomes.
- Supported business development activities, contributing to proposals, contract drafting and CRM pipeline management across multiple client opportunities.
- Managed project governance by maintaining RAID logs, action trackers and risk registers, ensuring effective risk management, project visibility and on-time delivery in partnership with Client Directors.
- Designed and implemented Smartsheet trackers to manage reporting deadlines and contracts, alongside standardised reporting templates that strengthened project governance, enhanced delivery visibility and streamlined reporting across multiple client accounts.
- Delivered large-scale leadership and transformation programmes, strengthening long-term client relationships, driving repeat business and supporting continued account growth.
Project Coordinator
Save The Children
06.2021 - 02.2022
- Supported global teams with project tracking, reporting, and coordination across multiple programmes.
- Managed timesheets, expenses, and financial records, ensuring accuracy and compliance.
- Coordinated onboarding, training, and internal communications to support team engagement and delivery.
Operations Consultant
Drake Medox
02.2020 - 05.2021
Senior Administrator
Quality For Less Ltd
09.2016 - 01.2020
Education
GCSEs
Kingsbury High School
Business BTEC Extended Diploma
Stanmore College
Skills
Project Management & Governance:
End-to-end project delivery, project planning, scheduling, workstream coordination, project governance, RAID management, risk and issue management, dependency tracking, budgeting, forecasting and cost control
Technical Consulting & Platform Implementation:
SaaS implementations, discovery workshops, business and technical requirements gathering, solution design, system configuration, system integrations, data migration, User Acceptance Testing (UAT), production deployment, hypercare and transition to Business-as-Usual (BAU) support
Commercial & Client Delivery:
Statements of Work (SOWs), Work Orders (WOs), contract administration, project codes, Purchase Orders, invoicing, financial reconciliation, account management and business development support
Stakeholder & Cross-Functional Management:
Senior and C-suite stakeholder engagement, client consultancy, presentations, expectation management and coordination across Product, Development, Configuration, Payroll, QA and Service Delivery teams
Process, Reporting & Documentation:
Functional specifications, payroll specifications, configuration documentation, bespoke reporting requirements, project reporting, governance templates, Smartsheet trackers, process improvement and operational efficiency
Tools & Platforms:
Smartsheet, Jira, Confluence, ServiceNow, DocuSign, Microsoft Project, Excel, PowerPoint, Power BI, SharePoint, Planner, HubSpot and Adobe Acrobat
Timeline
Client Technology Consultant
Gallagher
11.2025 - 04.2026
Project Manager
YSC Consulting, Part Of Accenture
03.2022 - 10.2025
Project Coordinator
Save The Children
06.2021 - 02.2022
Operations Consultant
Drake Medox
02.2020 - 05.2021
Senior Administrator
Quality For Less Ltd
09.2016 - 01.2020
GCSEs
Kingsbury High School
Business BTEC Extended Diploma
Stanmore College