PRISHA VINOD LAKSHMAN
Harrow
Summary
Dynamic professional with expertise in leadership and team development. Strong organizational skills ensure adherence to deadlines and effective mailbox management. Proficient in Microsoft Office with a proven record in customer relationship and complaints management. Committed to enhancing operational efficiency and fostering positive client interactions.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Senior Business Support Officer- Environment Services
Harrow Council
Harrow
2026.01 - 2026.05
- Assist senior management in delivering business support across environmental services including waste recycling and environmental operations within local authority.
- Serve as point of escalation for complex customer complaints and council enquiries, ensuring responses are accurate and comply with policies.
- Support performance monitoring and reporting processes to enhance service improvement activities.
- Utilise Excel to produce and analyse management information, aiding operational decision-making and performance reporting.
- Draft and quality-check formal correspondence for residents, councillors, and stakeholders, ensuring clarity and professionalism.
- Facilitate HR processes, including appraisals and guidance meetings, to support people management and flexible working arrangements.
- Maintain administrative processes ensuring compliance with council policies and audit requirements.
- Manage competing priorities while delivering a customer-focused approach.
- Compile monthly complaints reports, monitoring trends and response times in accordance with corporate complaints procedures.
Business Support Officer- Environment Services
Harrow Council
Harrow
2021.04 - 2026.01
- Providing effective administrative support to management and operational teams, including diary management, coordination of tasks and handling correspondence.
- Managing multiple priorities and deadlines in a fast‑paced service environment.
- Accurate input, maintenance and analysis of data to support service performance, reporting and decision‑making.
- Producing clear, professional emails, reports and formal correspondence in line with organisational standards.
- Communicating confidently and professionally with colleagues, stakeholders, residents and external partners.
- Handling enquiries, complaints and service requests sensitively and efficiently, managing expectations and providing clear guidance.
- Supporting day‑to‑day service delivery by tracking actions, coordinating tasks and ensuring follow‑up.
- Identifying issues, escalating appropriately and contributing to practical solutions to maintain service continuity.
- Working closely with operational, environmental and compliance teams to support service objectives.
- Advanced use of Microsoft Word, Excel, Outlook and PowerPoint to support reporting, communication and administration.
- Ensuring information, records and outputs are consistently accurate and completed within required timescales.
Accountant- Reporting to CEO
Tanzpro Greens Limited/ African Reflection Foundation
Tanzania
2018.01 - 2020.01
- - Analyse financial information and summarize financial status.
- - Create month end and year end close process.
- - Keeping any eye on incoming payments from accounts receivable and outgoing payments from accounts payable.
- - Prepare journal entries
- - Create payroll administration
- - Account/Bank reconciliations
- - Review and process expense reports
- - Prepare invoices for clients and follow up on payments
- - Generate monthly reports and communicate with the CEO regarding the financial status of the company.
- - Make sure workers contracts are well managed and paid accordingly.
- - Prepare cheques for payments and withdrawals as well as deposit and withdraw cash from the bank.
- - Manage all the banking transactions including swift transfer tiss transfers.
- Prepared monthly and yearly balance sheets, ensuring accuracy.
Assistant Manager
Market Café – Food lovers Supermarket
Tanzania
2018.01 - 2018.07
- Resolved customer complaints regarding food quality to uphold standards.
- Identified strategies to attract and retain customers.
- Managed daily operations of the café.
- Nurtured friendly relationships with customers to enhance loyalty and reputation.
- Coordinated with vendors to order supplies, including takeaway cups and coffee.
- Maintained awareness of special promotions and created engaging displays.
- Provided advice and recommendations on products and menu selections to ensure customer satisfaction.
- Handled cash and products responsibly to ensure security.
Administrator
Bio Care Health Products Ltd
Tanzania
2017.06 - 2017.12
- Operated office machines including photocopiers, scanners, and personal computers.
- Maintained and updated filing systems both manually and electronically.
- Collected, counted, and disbursed money, creating payment vouchers.
- Assisted in organising office activities and meetings.
- Answered incoming calls, took messages, and redirected calls as required.
- Took and delivered messages promptly.
- Performed data entry tasks efficiently.
- Restocked supply closet with stationery and office supplies.
- Arranged internal and external events as needed.
- Provided administrative support to various departments.
Education
International Advance Diploma - Level 5 in NCC jointly by University of Greenwich
Learn IT institute of Business and technology
Tanzania 2016.01 - 2017.03
International Advance Diploma - Level 5 in ABE
Financial Training Centre
Tanzania 2014.07 - 2015.12
International Diploma - Level 4 Diploma in Business Management
Financial Training Centre
Tanzania 2014.06 - 2014.06
International Cambridge exams -
Aga Khan Secondary school
Tanzania 2008.01 - 2013.01
Skills
- Good Leadership and team development skills
- Excellent organisational skills
- Self-managed and Enthusiastic
- Methodical with good attention to detail
- Deadline adherence
- Customer relationship management
- Mailbox management
- Complaints management
- Microsoft Office proficiency
References
References are available upon request
Interests, Hobbies, Voluntary work
I was a part time worker in a salon to perform activities like wash, blow dry and provide hair treatments to customers. I maintained supplies and cash to ensure all products are stocked well and customers are satisfied.
Timeline
Senior Business Support Officer- Environment Services
Harrow Council
2026.01 - 2026.05
Business Support Officer- Environment Services
Harrow Council
2021.04 - 2026.01
Accountant- Reporting to CEO
Tanzpro Greens Limited/ African Reflection Foundation
2018.01 - 2020.01
Assistant Manager
Market Café – Food lovers Supermarket
2018.01 - 2018.07
Administrator
Bio Care Health Products Ltd
2017.06 - 2017.12
International Advance Diploma - Level 5 in NCC jointly by University of Greenwich
Learn IT institute of Business and technology
2016.01 - 2017.03
International Advance Diploma - Level 5 in ABE
Financial Training Centre
2014.07 - 2015.12
International Diploma - Level 4 Diploma in Business Management
Financial Training Centre
2014.06 - 2014.06
International Cambridge exams -
Aga Khan Secondary school
2008.01 - 2013.01