Adenike Amoo
EDINBURGH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Senior Business Support Officer
Lloys bank through AMS
EDINBURGH
05.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support
- Developed team communications and information for meetings.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
Data Processing Officer/customer Support Officer
Joint Admissions and Matriculations Board
ABUJA
02.2012 - 04.2021
- Assisted with troubleshooting network connectivity issues involving LANs, WANs, VPNs.
- Managed user accounts by setting up passwords, granting access privileges, maintaining records.
- Supported customers experiencing technical difficulties by quickly identifying issues, qualifying customer expectations and conducting troubleshooting to achieve timely first-time resolution.
- Reviewed data entry operations for accuracy and completeness prior to storage or further processing.
- Provided technical assistance to users in resolving data processing issues.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Communicated by telephone and email for routine exchange of information.
- Built rapport with customers through courteous and professional communications.
Education
Master of Science - Computing With Professional Placement
Edinburgh Napier University
Edinburgh10-2022
Post Graduate Diploma - Information Technology
National Open University
Abuja, Nigeria03-2019
Diploma in Information Technology -
Newcastle University
Newcastle02-2014
Higher National Diploma - Computer Science
The Polytechnic Ibadan
Ibadan , Nigeria11-2008
National Diploma - Computer Science
The Polytechnic Ibadan
Ibadan. Nigeria06-2005
Skills
- Friendly, Positive Attitude
- Data entry
- Customer Service
- Data Management
- Good Communication Skills
- Customer Relations
- Live chat operation
- Team support
- Complaint handling
- Call centre experience
Timeline
Senior Business Support Officer
Lloys bank through AMS
05.2023 - Current
Data Processing Officer/customer Support Officer
Joint Admissions and Matriculations Board
02.2012 - 04.2021
Master of Science - Computing With Professional Placement
Edinburgh Napier University
Post Graduate Diploma - Information Technology
National Open University
Diploma in Information Technology -
Newcastle University
Higher National Diploma - Computer Science
The Polytechnic Ibadan
National Diploma - Computer Science
The Polytechnic Ibadan
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