ILARIA DRAGANI

• First point of contact for patients/clients, managing communications via email, phone and in person with professionalism and empathy.
• Skilled in guiding patients through booking, rescheduling, and insurance processes, ensuring seamless experience.
• Extensive experience in supporting vulnerable individuals with mental health challenges, trauma-related conditions, physical injuries, disabilities and complex care needs.
• Practice Management and administrative support: Proficient in TM3 Practice Management Software, Egress Confidentiality Email Security Software, Medical Insurance Portals, managing patient records, updating schedules and handling administrative tasks to support medical professionals.
• Extensive experience in managing patient records, scheduling appointments and coordinating with medical professionals and practitioners to ensure timely service delivery and connecting clients with appropriate service.
• Skilled in handling confidential medical and legal documentation, ensuring compliance with data protection and healthcare regulations.
• Ensured adherence to healthcare policies and protocols, maintaining high standards of care at all times.
• Collaborated with multidisciplinary teams for comprehensive patient care planning.
• Utilised proficient IT skills in managing electronic health records effectively.
• Streamlined administrative procedures for enhanced operational efficiency.
• Provided emotional support to patients and families, enhancing their comfort during difficult times.
• Liaised between patients and healthcare professionals, resulting in improved communication.
• Resolved issues such as billing or communication problems that could affect care.

• Implemented innovative strategies to foster growth and development, including attending conferences and organizing pop-up events.
• Organising and leading nationwide ceremonies, workshops and training courses on personal development, social change and bodywork.
• Developing, maintaining and updating webpages to promote services and resources effectively.
• Handled sensitive topics delicately during workshops addressing personal or emotional issues.
• Sustained a high level of professionalism whilst maintaining approachability which encouraged active participation from attendees.
• Fostered a positive and engaging learning environment, increased participant satisfaction.
• Ensured timely delivery of all workshops on the schedule for maximal efficiency.
• Facilitated effective team building exercises to enhance group cohesion.
• Utilised diverse teaching methods to accommodate varying learning styles of participants.
• Collaborated with other facilitators to optimise workshop effectiveness.
• Encouraged open discussions amongst attendees, promoted exchange of ideas and experiences.
• Developed and delivered bespoke workshop content to meet specific client needs.
• 
  

Coordinate teams of welfare volunteers in high-pressure festival settings.
Support effective service delivery through trauma-informed practices.
Assist in evaluating volunteer skills and accessibility needs for role allocation.
Facilitate shift handovers and brief volunteers on ongoing cases.
Maintain records of volunteer activities and case updates.
Guide volunteers with debriefs and reflective practice opportunities.
Deliver compassionate care to individuals facing mental health crises and substance-related challenges.
Create safe environments for vulnerable individuals, utilising active listening and grounding techniques.
Lead monthly integration circles for volunteers and service users to foster team cohesion.
Collaborate with welfare team to ensure appropriate safeguarding and referrals.
Maintain confidentiality and adhere to data protection protocols.
Connect service users with healthcare professionals and mental health resources for holistic care.

• Provide tailored client treatments using a comprehensive skill set in Clinical Hypnotherapy, Massage Therapy, Thai Yoga and Acupuncture.
• Manage client data and therapeutic plans efficiently, in compliance with GDPR.
• Foster a welcoming environment, ensuring exceptional customer service and positive client experiences.
• Oversee therapeutic kits and spa equipment maintenance and management to guarantee top service quality.
• Recruited, organised, and led therapeutic teams for events, collaborating with companies like Revive Touch and Raw Massage.
• Jointly managed the student clinic at the College of Naturopathic Medicine in London, enhancing leadership and organisational skills.
• Spearheaded workshops and managed teams at large-scale UK wellness festivals.

• Implementing templates for pricing, scheduling, and client data management, streamlining administrative processes.
• Integrating Jotform to enhance the booking system, improving client retention and referral rates.
• Managing appointments effectively using Fresha Calendar/Planner, ensuring optimal organisation.
• Assisting in managing deposits and payments and maintaining accurate financial records.