Peace Anaekwe
Bristol,United Kingdom
Summary
Driven professional with a background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within a growing company.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Advisor
Teleperformance UK
Bristol, United Kingdom
10.2024 - Current
- Receiving Inbound calls from a range of global customers and handling their different queries effectively.
- Logged customer complaints accurately on Salesforce and expedited corrective actions effectively.
- Actively communicating with global customers via email, live chat and phone call.
- Informing customers about the benefits and features of their subscriptions and ensuring they get the best experience.
- Guided customers through the troubleshooting process with, precision, patience and clarity.
Brand Ambassador
Adway Marketing
Bristol, United Kingdom
08.2024 - 09.2024
- Communicating with customers in an event retail environment by enrolling them to donate to charity, raising awareness about important causes and educating customers about ongoing initiatives.
- Accurate record-keeping of sign-ups and keeping customers updated about the impact of their donations.
- Comprehensive training on effective sales techniques to connect with customers and sign them up for ongoing charitable donations.
- Collaborating with fellow team members to achieve sales targets and support charitable causes.
- Maintaining accurate records of enrollments and providing updates to customers about the impact of their donations.
Sales Assistant
JD Sports Fashion
Oxford, United Kingdom
11.2023 - 08.2024
- Collaborated with team members to achieve sales and KPI targets by being knowledgeable on current trends and in-store promotions.
- Gave customers an exceptional shopping experience by answering their questions, solving their problems, providing recommendations on what to buy etc.
- Assisted customers with signing up for the JD status app and provided details about key benefits, this led to an increase in status target by 5%.
- Maximised profit and hit the sales target for the day by upselling and cross-selling to customers and this led to an increment in sales target by 10%.
- Employed visual merchandising skills to present in-store displays of both old and new stocks.
- Managed till operations by precisely scanning items, and processing payments and refunds.
- Worked energetically to maintain efficient operations during peak trading hours.
- Updated product labelling and pricing to reflect discounts and offers.
Marketing Assistant
SARMLife
Remote
05.2021 - 06.2022
- Promoted SARMLife's products and services across social media platforms using captivating and information-focused marketing copies.
- Coordinated and planned all social media content across various platforms, and effectively managed online communications which improved the company's online audience.
- Suggested ideas for creative and engaging social media posts.
- Conducted market research to understand the customer base and enhance products.
- Updated website content on WordPress using proven SEO strategies which led to an increase in traffic and ranking top on Google's first page.
- Liaised with the company's editors and forwarded various written materials for scrutiny and approval.
- Created captivating and compelling social media posts and scheduled them to drive engagement.
- Conducted market research to identify trends and inform strategic marketing decisions.
- Monitored and analysed website traffic, optimising content for better performance.
- Leveraged market and competitor data to identify market opportunities and gaps.
- Set up accounts in CRM systems and maintained up-to-date client records.
- Followed brand imaging guidelines and created content to align with brand vision.
- Proofread and edited blog posts to ensure they resonated with the target audience before publication.
- Spearheaded the periodic update of website content and paid keen attention to feedback and content performance.
- Identified customers' needs/gaps in their content strategy and proffered solutions by recommending relevant topics to improve engagement and drive the needed traffic.
Education
Master of Science - Marketing Communications Management
Oxford Brookes University
09.2022 - 09.2023
Bachelor of Science - Mass Communication
Babcock University
Nigeria 08.2016 - 09.2020
Skills
- Email Marketing
- Proficient in Microsoft Office 365
- Data Analysis
- Project Management
- Salesforce and HubSpot CRM etc
- Mondaycom and Asana
- Google Analytics (GA4) and Google SearchConsole
- Tableau and Power BI
- Excel and Google Sheet
- Email (Outlook, Gmail)
- Zoom/Google Meet
CERTIFICATIONS
- LinkedIn Certification in SEO Foundations (2024)
- LinkedIn Certification in Google Analytics 4 (GA4) (2024)
- IDM Certificate in Digital and Data-Driven Marketing (2023)
- Udemy Time Management and Personal Productivity Certification (2023)
- SARMLife Creative Writing Certificate (2021)
- SARMLife Content Creation Certificate (2021)
References
References available upon request.
Timeline
Customer Service Advisor
Teleperformance UK
10.2024 - Current
Brand Ambassador
Adway Marketing
08.2024 - 09.2024
Sales Assistant
JD Sports Fashion
11.2023 - 08.2024
Master of Science - Marketing Communications Management
Oxford Brookes University
09.2022 - 09.2023
Marketing Assistant
SARMLife
05.2021 - 06.2022
Bachelor of Science - Mass Communication
Babcock University
08.2016 - 09.2020
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