Princess Hemmings
Bicester
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 6 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Cover supervisor-/teaching assistant
Monarch in education agency
Oxford, Oxford
2026.01 - Current
- Prepared classrooms ahead of lessons; created conducive learning environments.
- Communicated regularly with parents regarding their children's progress thus facilitating better home-school partnership.
- Collaborated with colleagues to share best practices, improving teaching techniques overall.
- Stepped in at short notice during teacher absences, minimising disruption to curriculum progression.
- Maintained up-to-date records of attendance for accurate monitoring purposes.
- Managed supply resources efficiently; avoided wastage whilst ensuring availability as needed.
- Utilised IT resources effectively, enhancing teaching quality and student engagement.
- Encouraged open class discussions, fostering critical thinking skills among students.
- Implemented emergency procedures when necessary, ensuring safety of all students in care.
- Assisted students in understanding subject material, promoting academic advancement.
- Supervised pupils during lunchtimes and educational visits.
- Kept class records current with attendance information and student grades.
- Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
- Attended to younger children's basic physical needs and assisted in development of personal skills.
Receptionist
Summer Town Dental & Implant
Oxford
2024.12 - 2025.12
- Delivered front-line support to patients, managing appointments, recalls, and follow-ups.
- Handled sensitive or difficult enquiries with empathy and professionalism, ensuring inclusivity.
- Processed financial transactions and maintained accurate records in line with GDPR compliance.
- Balanced administrative tasks with customer support, demonstrating independence and time management.
- Maintained accurate logs of visitor entries for security purposes.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Children’s Support Worker
Homes2Inspire
Bicester
2024.03 - 2024.11
- Managed caseload of vulnerable young people, supporting their rehabilitation and independence.
- Held challenging conversations around behaviour, responsibility, and future planning with empathy.
- Signposted individuals and families to housing, financial, and wellbeing services to support resettlement.
- Adapted support plans to meet individual needs, ensuring inclusion and positive outcomes.
- Maintained detailed case records in line with safeguarding and compliance requirements.
Receptionist
Traveloge
Oxford , Oxfordshire
2023.02 - 2024.03
- Coordinated office supplies orders to keep necessary materials available at all times.
- Completed data entry tasks whilst adhering to strict deadlines.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Managed phone calls, resulting in effective communication flow within company.
- Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained accurate logs of visitor entries for security purposes.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Upheld confidentiality with sensitive information handling procedures.
- Maintained organised reception area for professional business environment.
Teaching assistant in special educational needs
West Kidlington Primary School
Oxford, Oxfordshire
2020.10 - 2021.10
- Adapted teaching methods based on individual learning styles, leading to enhanced comprehension.
- Prepared visual aids for interactive lessons, which increased engagement within classroom.
- Encouraged participation by adapting tasks according to each student's capabilities.
- Facilitated independent living skills training sessions aimed at self-sufficiency.
- Fostered inclusive classroom atmosphere by promoting empathy, acceptance and respect among peers.
- Used assistive technology tools effectively for facilitating easier communication for non-verbal students.
- Maintained up-to-date records of each pupil's progress, attendance, medical information and behavioural patterns.
- Engaged students in various group activities that fostered teamwork and cooperation.
- Offered emotional support during challenging situations whilst respecting students' personal space and emotions.
- Provided safe, positive learning environment for students with varying disabilities.
- Participated in professional development training sessions to stay informed about latest in special education teaching strategies.
- Collaborated with special education teachers for better lesson planning and execution.
- Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
Support Care Worker
The Orders of St John Care Trust
Kidlington
2018.01 - 2021.10
- Delivered high-quality, person-centred care, ensuring service users’ independence and wellbeing.
- Supported service users with budgeting, benefits, and access to financial support.
- Liaised with families and agencies to provide holistic support, including resettlement planning.
- Worked independently to manage caseloads, prioritising urgent needs while meeting performance targets.
- Maintained accurate care plans and safeguarding records to regulatory standards.
- Calmly managed occasional outbursts or difficult behaviours from clients exhibiting excellent crisis management skills.
- Maintained clean, safe environment for patients' comfort and safety.
Dental Nurse / Receptionist
310 Dental Care
Oxford
2017.01 - 2018.01
- Managed patient databases, recalls, and appointments to reduce missed attendance.
- Handled confidential data and financial transactions securely.
- Supported patients through clear communication and reassurance in challenging circumstances.
- Assisted with both clinical and administrative duties, balancing multiple responsibilities.
- Supported dentists during procedures, resulting in increased efficiency.
- Streamlined patient flow by efficiently scheduling appointments.
- Managed proper sterilisation of dental instruments for optimal hygiene.
- Took impressions of patients' teeth for study casts, aiding in treatment planning.
- Maintained clean and tidy work area; facilitated sanitary environment conducive to healthcare services.
- Prepared treatment rooms prior to patients' arrival for streamlined operations.
Trainee Dental Nurse
Causeway Dental
Bicester
2014.10 - 2017.01
- Supported administrative and clinical tasks, including booking appointments and managing patient records.
- Ensured compliance, stock control, and data accuracy in patient management systems.
- Prepared dental materials as required by dentists, enhancing efficiency of procedures.
- Provided support during dental emergencies, ensuring quick response times.
- Worked collaboratively with rest of dental team to provide high quality care to patients.
- Assisted in creating moulds for orthodontic appliances under dentist supervision, aiding successful treatments outcomes.
- Assisted in taking dental radiographs with precision and safety measures taken into account.
Education
Professional diploma in psychotherapy counselling - Health and well-being
Chrysalis
Oxford2027-09
Health and social care level 2 - Health and Wellness
South Hampshire College
South Hampshire2026-06
Counselling Level 2 - Health and Wellness
Learning Curve Group
London, 2022.01 - 2023.01
NVQ Level 3 - Mental Health
Learning Curve Group
London2021-06
Foundation Degree - Education
Oxford Brookes University
Oxford2021-06
GCSEs - Maths & English
Oxford Community School
Oxford2004-07
Skills
- Mental health diagnosis understanding
- Psychiatric and mental health care
- Geriatric mental health understanding
- Mental health specialisation
- Mental health crisis support
- Mental health support proficiency
- Mental health laws
- Mental health support techniques
Interests
- Reading
- Playing Netball
- Dancing
Certification
Call Centre & Customer Service Training Course
Timeline
Cover supervisor-/teaching assistant
Monarch in education agency
2026.01 - Current
Receptionist
Summer Town Dental & Implant
2024.12 - 2025.12
Children’s Support Worker
Homes2Inspire
2024.03 - 2024.11
Receptionist
Traveloge
2023.02 - 2024.03
Counselling Level 2 - Health and Wellness
Learning Curve Group
2022.01 - 2023.01
Teaching assistant in special educational needs
West Kidlington Primary School
2020.10 - 2021.10
Support Care Worker
The Orders of St John Care Trust
2018.01 - 2021.10
Dental Nurse / Receptionist
310 Dental Care
2017.01 - 2018.01
Trainee Dental Nurse
Causeway Dental
2014.10 - 2017.01
Professional diploma in psychotherapy counselling - Health and well-being
Chrysalis
Health and social care level 2 - Health and Wellness
South Hampshire College
NVQ Level 3 - Mental Health
Learning Curve Group
Foundation Degree - Education
Oxford Brookes University
GCSEs - Maths & English
Oxford Community School