PRINCE PATRAS
Keighley,Bradford
Summary
A self-driven individual with an accomplished HND in Applied Computing. Through the time at college, working to meet deadlines and submitting assignments built strong developing and critical thinking skills. Simultaneously it has assisted into achieving excellent results. At present, working as IT Support Analyst at Entegral who thrives to work in a team-orientated environment, working creatively and effectively to reach company goals.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work history
IT support analyst
Entegral
Leeds
06.2021 - Current
- Provided technical support to end users, resolving technical issues related to hardware, software, and network issues within agreed SLAs.
- Diagnosed and repaired application & server related issues in database for over 300+ sites across UK and Europe
- Used remote support tools (eg, Team Viewer, Remote Desktop, LogMeIn) To provide assistance to offsite and hybrid users.
- Performed network configurations, establishing stable connection across devices.
- Performed user management in password resets, account creation, permission changes, and group policies updates.
- Executed software installations to ensure efficient systems operation.
- Created knowledge base with common tech issues and their resolutions.
- Trained end users, increasing their understanding of complex IT processes.
IT Service Desk Analyst
Provident Financial PLC
01.2020 - 06.2021
- Supported over 100 sites across UK and ROI as part of IT team.
- Diagnosed and resolved desktop, hardware, and software issues through telephone and remote collaboration with EUC support team.
- Administered Active Directory and Microsoft Office 365 Exchange by creating and maintaining user accounts, mailboxes, and distribution groups.
- Applied remote software distribution technologies for Windows OS using SCCM.
- Maintained detailed records of issues in trouble ticket system to ensure prompt resolutions.
- Escalated issues per established escalation policies when necessary.
Stock Control
Tesco
03.2017 - 01.2020
- Forecasted supply and demand to minimise overstocking and stockouts.
- Logged deliveries to maintain price integrity throughout operations.
- Resolved customer complaints on stock issues through effective communication.
- Served as primary contact for customer orders and enquiries.
Education
Higher National Diploma - IT
Leeds University Centre
Leeds 09.2017 - 06.2019
BTEC IT Level 3 Extended Diploma - Merit
Park Lane College Keighley
09.2014 - 05.2016
GCSE - English(B), Maths(C)
Park lane College Keighley
Skills
- Service level agreement understanding
- Hardware and software troubleshooting
- Mobile device support
- Server maintenance expertise
- Remote desktop applications
- Zendesk
- Helpdesk experience
Affiliations
- A team captain in Spartan Cricket Club in Steeton enhancing my skills to regulate a team and achieve set goals.
- Chess stimulates my ability to think under pressure
- Raised funds for charity at church for bomb blast in Sri Lanka
Timeline
IT support analyst
Entegral
06.2021 - Current
IT Service Desk Analyst
Provident Financial PLC
01.2020 - 06.2021
Higher National Diploma - IT
Leeds University Centre
09.2017 - 06.2019
Stock Control
Tesco
03.2017 - 01.2020
BTEC IT Level 3 Extended Diploma - Merit
Park Lane College Keighley
09.2014 - 05.2016
GCSE - English(B), Maths(C)
Park lane College Keighley
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