Precious Ned Ndafia
Fareham,United Kingdom
Summary
Dedicated professional with expertise in PMVA training, patient observation, and empathetic communication. Skilled in behavioural support and crisis intervention, ensuring effective team collaboration in clinical settings. Proficient in clinical sample collection, diagnostic test assistance, and EHR/data entry. Demonstrates strong capabilities in Microsoft Excel, Google Sheets, CRM software experience, and record keeping & compliance. Committed to enhancing patient care through meticulous attention to detail and collaborative efforts.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Client Relationship Specialist (Remote)
Talison Services
2024.06 - 2025.09
- Provided tailored, empathetic support to clients throughout sensitive job application processes, ensuring alignment with personal and professional needs.
- Built strong, trust-based relationships by actively listening to clients' goals and offering personalized guidance and encouragement.
- Maintained consistent and clear communication, supporting clients from initial application through to interview stages with regular updates and reassurance.
- Used proactive follow-ups and constructive feedback to enhance client confidence and outcomes during stressful periods.
- Documented client interactions accurately and maintained confidentiality, demonstrating strong ethical standards in handling sensitive information.
Teacher
Rehoboth Model School
, Abia State
2023.04 - 2024.04
- Created and delivered engaging, structured lesson plans tailored to diverse learning abilities and needs, fostering an inclusive classroom environment.
- Monitored student behaviour and progress closely, providing timely, constructive feedback to support academic and personal development.
- Managed classroom dynamics effectively, de-escalating tensions and promoting a positive, disciplined atmosphere conducive to learning.
- Maintained accurate academic records and communicated regularly with parents and staff regarding student wellbeing and progress.
- Adapted teaching methods to support students with varying emotional and behavioural needs, demonstrating patience and resilience.
Data Entry & CRM Intern
Liveable NG
Lagos
2023.03 - 2023.09
- Accurately collected, entered, and managed sensitive customer data using CRM software, ensuring compliance with data protection guidelines.
- Provided professional and empathetic customer service while handling inquiries, resolving issues, and building rapport with clients.
- Assisted in maintaining organized digital records, contributing to efficient workflow and reliable information retrieval.
- Collaborated with team members to streamline data management processes and improve service delivery.
- Developed strong attention to detail and time-management skills while handling high volumes of data with accuracy and discretion.
Intern Medical Laboratory Scientist
Mecure Diagnostics
Lagos
2019.07 - 2019.12
- Assisted in the collection and processing of clinical samples (blood, urine, swabs) with strict adherence to hygiene and safety protocols.
- Supported diagnostic testing in Haematology, Clinical Pathology, and Histology, including tests relevant to mental health monitoring such as drug screens, metabolic panels, and infection markers.
- Followed detailed procedures to ensure accurate results, demonstrating a methodical and careful approach to clinical tasks.
- Maintained patient confidentiality and dignity throughout sample handling and testing processes.
- Collaborated with laboratory and clinical staff in a fast-paced environment, contributing to efficient patient care pathways.
Education
MSc - Biotechnology
University of Portsmouth
UK 2025.09 - 2026.01
BSc - Genetics and Biotechnology
University of Calabar
Nigeria 2017.01 - 2022.07
Skills
- PMVA-trained (de-escalation & safe handling)
- Care Essentials
- Patient observation & reporting
- Empathetic communication
- Behavioural support
- Crisis intervention
- Team collaboration in clinical settings
- Clinical sample collection
- Diagnostic test assistance
- EHR/data entry proficiency
- Microsoft Excel
- Google Sheets
- CRM software experience
- Record keeping & compliance
Certification
- Prevention and Management of Violence and Aggression (PMVA), Certified – Trained in de-escalation, risk assessment, and safe restraint techniques.
- Care Essentials; All in one day statutory & Mandatory Training
- Drug Free & Quality Control Awareness Campaign, Umuahia, Abia State, Led community education on substance misuse and safe medication practices.
- NYSC Discharge Certificate, Abia, Nigeria, Completed national service year.
Competence
PMVA-trained (de-escalation & safe handling), Patient observation & reporting, Empathetic communication, Behavioural support, Crisis intervention, Team collaboration in clinical settings, Clinical sample collection, Diagnostic test assistance, EHR/data entry proficiency, Microsoft Excel & Google Sheets, CRM software experience, Record keeping & compliance
References
Available upon request.
Timeline
MSc - Biotechnology
University of Portsmouth
2025.09 - 2026.01
Client Relationship Specialist (Remote)
Talison Services
2024.06 - 2025.09
Teacher
Rehoboth Model School
2023.04 - 2024.04
Data Entry & CRM Intern
Liveable NG
2023.03 - 2023.09
Intern Medical Laboratory Scientist
Mecure Diagnostics
2019.07 - 2019.12
BSc - Genetics and Biotechnology
University of Calabar
2017.01 - 2022.07