Samuel Broad
Shepherds Bush,greater London
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and ensuring KPI's and company values are upheld by all staff members. Approachable and friendly with proven commitment to employee training. Good Patient facing interpersonal skills to manage potentially volatile interactions between patients and service providers.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Team Leader
LSA Secure Medical Services
Maidenhead, Berkshire
2022.07 - Current
- Guide employee groups by enforcing adherence to company policies and procedures consistently.
- Transport at-risk individuals experiencing mental health crises to safe locations across the country.
- Cultivate a workforce that maintains positivity and support.
- Educate new staff members on essential practices.
- Draft reports on safeguarding, risk assessments, control and restraint, and patient details.
- Act as the voice for staff working on the road to share their concerns with management.
Relief Supervisor
Thrifty Car and Van Rental
High Wycombe, Buckinghamshire
2019.07 - 2022.07
- Supported business operations by travelling nationwide to assist agents on sick or annual leave.
- Handled corporate accounts experiencing challenges with booking and call volumes.
- Upholding professional standards when representing the company while covering for others.
Education
Bachelor of Science - Criminology
Buckinghamshire New University
UK 2016.09 - 2019.06
Skills
- Crisis management and de-escalation
- Team leadership
- Interpersonal skills
- PMVA and First response emergency care level 3 trained
- remaining professional in high-stress environments
- Control & Restraint, safeguarding and incident report writing
- KPI tracking
- Employee coaching and mentorship
Certification
Full UK Driving license, held for over 10 years.
Affiliations
- A love for Football, Badminton and pub quizzes!
References
References available upon request.
Timeline
Team Leader
LSA Secure Medical Services
2022.07 - Current
Relief Supervisor
Thrifty Car and Van Rental
2019.07 - 2022.07
Bachelor of Science - Criminology
Buckinghamshire New University
2016.09 - 2019.06