Pratap Reddy Bogasamudram
Student
Birmingham,Westmidlands
Summary
Dynamic professional with proven expertise in customer service and data analysis, honed through roles at Swissport International and Linus Technology. Currently pursuing an MSc in Computer Science, specializing in data analysis, statistical techniques, and visualization with tools such as Python, SQL, Power BI, and Tableau. Recently began a Data Analyst Trainee internship under university guidance at Linus Technology, where I am enhancing skills in database management and data-driven insights. Known for delivering empathetic and efficient service, improving customer satisfaction, and leveraging data to support strategic decisions, I am eager to bring analytical and problem-solving strengths to a banking role to drive customer service excellence and informed decision-making.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Swissport International
Bristol, Bristol
05.2024 - Current
- I helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust, and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Assisted passengers in different airlines with check-in, boarding, and flight-related services, ensuring compliance with airport regulations and policies.
- Enhanced communication and relationship-building skills by resolving inquiries and managing complex situations.
- Collaborated closely with team members, improving overall service efficiency, and maintaining high customer satisfaction.
Data Analyst Trainee
Linus Techonology
09.2024 - 03.2025
- Receiving hands-on training in Python, SQL, and data visualization tools, such as Power BI and Tableau, to conduct data analysis.
- Analyzing statistical trends and developing data reports to support business decision-making.
- Collaborating in a hybrid work model to gain exposure to professional data analysis practices and company operations.
Education
Master of Science - Computer Science
Birmingham City University
Birmingham, United Kingdom 04.2001 -
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
Undergraduation
India,Andhrapradesh 04.2001 -
Skills
Customer Service
Call Control
Information Verification
Complaint Handling
Data analysis
Financial analysis
Risk Assessment and Management
Database Management
Problem solving
Timeline
Data Analyst Trainee
Linus Techonology
09.2024 - 03.2025
Customer Service Agent
Swissport International
05.2024 - Current
Master of Science - Computer Science
Birmingham City University
04.2001 -
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
Undergraduation
04.2001 -
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