Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Gurninder Sawan

Birmingham,Westmidlands

Summary

A dedicated professional with extensive expertise in hospitality software and product knowledge, demonstrating innovative thinking and a strong work ethic. Proficient in facility operation, housekeeping standards compliance, and audit processes, with a positive attitude towards health and safety compliance. Adept at night audits and end-of-day reporting using Opera software, showcasing decision-making proficiency and recruitment practices. Committed to upholding fire safety standards while maintaining room cleanliness, aiming to enhance operational efficiency within the hospitality industry.

Overview

8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Night duty manager

Marriott Hotels
Birmingham, WestMidlands
08.2019 - Current
  • Handled late-night guest arrivals, providing warm welcome and swift check-in process.
  • Improved guest satisfaction through effective resolution of complaints and queries.
  • Coordinated with kitchen staff for timely room service orders, increasing guest satisfaction.
  • Handled any maintenance issues promptly, minimising inconvenience to guests.

Night auditor

Accor
Birmingham, WEST MIDLANDS
03.2017 - 08.2019
  • Responded promptly to guest queries, enhancing overall guest experience.
  • Managed reservation system effectively, ensuring accuracy of bookings.
  • Ensured smooth operation of front desk during night hours to maintain uninterrupted services for guests.
  • Updated room status on hotel management software after routine checks, keeping current records up-to-date.
  • Balanced cash drawer at the end of each shift, maintaining accountability.
  • Provided excellent customer service, ensuring guest satisfaction.
  • Followed up on special requests from guests such as wake-up calls or room service orders enhancing their stay experiences.
  • Assisted with check-ins and check-outs, streamlining hotel operations.
  • Maintained confidentiality of guests' personal information, respecting privacy rights.
  • Conducted security walks throughout hotel premises, ensuring safety protocols were met.
  • Verified charges applied to rooms for accuracy and completeness.
  • Compiled end-of-day reports for management's overview.
  • Handled feedback from departing guests constructively using it as a tool for improving future services.
  • Regularly communicated with maintenance staff about any issues or repairs needed in guest rooms or common areas.
  • Resolved discrepancies in accounts by careful review of financial transactions.

Education

Higher National Diploma - hotel and facility management

Vatel Hotel School
France
04.2005 - 04.2006

Skills

  • Experience with hospitality software
  • Product knowledge expertise
  • Innovative thinking
  • Basic first aid training
  • Facility operation knowledge
  • Housekeeping standards compliance
  • Audit process familiarity
  • Decision-Making proficiency
  • Positive attitude upholder
  • Recruitment and hiring practices
  • Positive attitude
  • Strong work ethic
  • Health and Safety Compliance
  • Night audit
  • Opera adept
  • End-of-day reporting
  • Opera
  • Room cleaning
  • Fire safety expertise

Affiliations

  • travelling, reading , driving

Certification

Personal Licence, Driving Licence

Languages

Hindi
Advanced
Punjabi
Advanced
English
Fluent

References

References available upon request.

Timeline

Night duty manager

Marriott Hotels
08.2019 - Current

Night auditor

Accor
03.2017 - 08.2019

Higher National Diploma - hotel and facility management

Vatel Hotel School
04.2005 - 04.2006

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Gurninder Sawan