Pranay Kumar Valgot
Lewes,East Sussex
Summary
Dedicated professional with expertise in customer service excellence, team leadership, and operational efficiency. Skilled in health, safety, and hygiene compliance, waste reduction strategies, and accurate cash handling. Demonstrates adaptability to night and shift work while excelling in time management and reliability. Proficient in staff scheduling, resource allocation, and stock handling processes to optimise performance. Committed to fostering collaborative environments that drive productivity and enhance customer satisfaction.
Diligent and proactive with strong leadership abilities and excellent communication skills. Excel at team collaboration and problem-solving, ensuring smooth operations and customer satisfaction. Eager to bring positive impact to Tesco colleague role.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Assistant manager
Subway
Lewes, East Sussex
02.2025 - Current
- Assisted team in daily operations by managing schedules and ensuring efficient workflow.
- Supported management in implementing new policies and procedures to enhance performance.
- Coordinated staff training sessions to ensure all team members understood their roles.
- Maintained communication with various departments to facilitate smooth operational processes.
- Oversaw daily store operations including staff management, stock control, and customer service delivery.
- Led a team of colleagues, creating a supportive and motivated environment to achieve targets.
- Developed and maintained staff schedules, ensuring effective coverage during busy and night shifts.
- Trained new employees on service standards, product handling, and health and safety compliance.
- Monitored inventory levels, reducing shortages and waste while improving efficiency.
- Implemented promotional displays and sales strategies that contributed to higher store performance.
- Ensured compliance with local council requirements, industry regulations, and internal company policies.
- Created a positive work environment, resulting in higher employee morale.
Senior sandwich artist
Subway
Coventry, West midlands
12.2023 - 01.2025
- Prepared various sandwich options according to customer preferences and dietary requirements.
- Maintained cleanliness and organisation of work area to ensure compliance with health and safety standards.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Trained new team members on sandwich preparation techniques and customer service protocols.
- Utilised point of sale system to process customer orders accurately and efficiently.
- Collaborated with team members to ensure timely service during peak hours and special promotions.
- Ensured quality control by checking ingredients for freshness and proper storage conditions.
- Engaged with customers to provide excellent service and resolve any issues or concerns.
- Stocked ingredients efficiently for uninterrupted service during rush hours.
- Resolved customer complaints promptly with utmost professionalism.
Education
Master of Science - International Business
University of Hertfordshire
Hatfield 09.2021 - 09.2023
Skills
- Outstanding Customer Service & Rapport Building
- Night & Shift Work Adaptability
- Picking, Replenishment & Stock Handling
- Health, Safety & Hygiene Compliance
- Team Leadership & Motivation
- Staff Scheduling & Resource Allocation
- Till Operations & Cash Handling Accuracy
- Waste Reduction & Shrink Management
- Time Management & Reliability
Timeline
Assistant manager
Subway
02.2025 - Current
Senior sandwich artist
Subway
12.2023 - 01.2025
Master of Science - International Business
University of Hertfordshire
09.2021 - 09.2023