PRANAV JOSHI
Brighton, UK
Summary
Dedicated to prominent levels of customer service and sales. Motivated to work as a team to achieve organizational goals. Demonstrated high standards of verbal communication, regularly upsold within the role to increase sales, displayed strong work ethic and dedication to achieve excellence in every aspect of the business.
Overview
1
1
year of professional experience
4
4
Certifications
Work History
Customer Assistant
Lidl GB
Brighton, UK
07.2024 - Current
- Assisting Customers: Provide friendly and professional assistance to address inquiries, concerns, and requests promptly.
- Team collaboration: Collaborate with colleagues to improve customer service processes and contribute to a positive work environment.
- Product knowledge: Develop a comprehensive understanding of products or services offered to provide accurate information and recommendations.
- Upselling: Support promotional activities and upselling initiatives to boost sales.
- Resolving issues: Resolve customer complaints, conflicts, or issues promptly and courteously.
Trade Sales Assistant
Howdens
Hove, UK
11.2023 - 05.2024
- Assist sales representatives with administrative tasks such as preparing quotes, proposals, and sales contracts.
- Collaborate with the sales team to develop and implement strategies for achieving sales target.
- Setup Trade Accounts for customers and aid with credit information
- Respond to customer inquiries and make online account payments via phone, email, or in-person, providing product information, pricing, and order status updates.
- Develop in-depth knowledge about the products offered by the company to effectively assist customers and promote sales opportunities.
- Maintain detailed records of all transactions including purchase orders, receipts and apply the key principles of administration to accurately prepare, store, communicate, and process necessary business documentation.
Customer Assistant
Lidl
Brighton, UK
06.2023 - 11.2023
- Greeting and Assisting customers with inquiries, collaborating with team members to find appropriate solutions.
- Process Transactions, handle cash, and operate the POS system efficiently.
- Maintain product knowledge to provide accurate information and recommendations to customers.
- Resolving customers complaints by analyzing issues in an efficient and effective manner.
Branch Assistant
Booker Group
Brighton, UK
03.2023 - 06.2023
- Provide outstanding customer service by helping the customers with queries and assisting them in a whole-sale environment.
- Locate and pick the correct products from storage locations, ensuring that they have the correct quantity and quality of items.
- Sorting and packing items according to the order requirements, ensuring that they are labelled and packaged appropriately.
- Keeping track of inventory levels, monitoring stock levels and alerting management when supplies are running low.
Education
MSc - Management and Finance
University of Sussex
Brighton, UK 09/2021 - 09/2022
Bachelor of Business Administration - Finance
Reva University
Bangalore, India 06/2016 - 07/2016
Skills
Critical Thinkingundefined
Accomplishments
- Comparing and Analyzing the performance of TUI Group and Accor S.A based on their Financial Statements.
- Carried out SWOT Analysis, Ratio Analysis and Trend Analysis for the two companies and compared their performance based on the results.
- Study on Performance Evaluation of large cap mutual funds of Reliance, SBI, ICICI Mutual Funds in Geojit Finance Ltd.
- Evaluated the performance of Large Cap Mutual Funds of the 3 Banking Institutions in India using statistical data.
- Used Porter's Five Force Model to analyze the factors that determined industry competition.
Certification
Business Analyst: Project Management Techniques and Tools
Timeline
Customer Assistant
Lidl GB
07.2024 - Current
Financial Markets
06-2024
Trade Sales Assistant
Howdens
11.2023 - 05.2024
Customer Assistant
Lidl
06.2023 - 11.2023
Branch Assistant
Booker Group
03.2023 - 06.2023
Business Analyst: Project Management Techniques and Tools
09-2022
Corporate Strategy
06-2021
Tally ERP - NSDC
05-2018
MSc - Management and Finance
University of Sussex
09/2021 - 09/2022
Bachelor of Business Administration - Finance
Reva University
06/2016 - 07/2016
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