Highly motivated and analytical Sociology and Criminology graduate seeking to transition into the tech industry.Enthusiastic about utilising my skills in research methods and data analysis to contribute to creating impactful user experiences. I am eager to gain further experience within UX Research to improve user accessibility and push for user-driven design.
Overview
2
2
years of professional experience
Work history
Customer Assistant
M&S
Mumbles, City and County of Swansea
11.2023 - Current
Collaborated with colleagues across departments to achieve sales targets, uphold high service standards, and address customer issues collectively.
Prioritised customer experience in every interaction, advocating for their needs and ensuring service was adapted to deliver a positive outcome.
Listened to customer feedback and complaints, identified common points, and used insights to improve service and product recommendations.
Developed deep product knowledge to provide tailored recommendations, enhancing customer satisfaction and gathering feedback for service optimisation.
Communicated customer needs and service improvements to colleagues and managers, contributing to team decisions on store priorities.
Monitored sales patterns, promotions, and product performance, ensuring accurate records and contributing to best practice in customer service.
Education
Bachelor of Science - Criminology and Sociology
Swansea University
Swansea
GCSEs -
Ysgol Gyfun Gwyr
Swansea
A-Levels - History, Health and Social Care, WJEC Advanced Welsh Baccalaureate
Ysgol Gyfun Gwyr
Swansea
Skills
Data Analysis & Interpretation
Statistical tools (SPSS, R, Excel)
Bilingual (Welsh)
Empathy & User Centric Thinking
Research Ethics
Critical Thinking
Experience with Qualitative & Quantitative Research
Excellent Time Management
Client-Focused approach
Projects
Qualitative Analysis of Women's Sobriety Journeys - Grade - 75%
Conducted a 4,000-word qualitative research project using secondary data to explore the gendered experiences of women in sobriety.
Employed a qualitative methodology approach, conducting thematic analysis of 17 semi-structured interview transcripts.
Analysed data to draw insightful conclusions
Developed clear research questions and applied inductive coding to uncover nuanced insights
Delivered a presentation to examiners, clearly communicating methods, findings, and implications
Reflected on methodological strengths and limitations, including coding strategies and the value of mixed-methods approaches for future research.
Timeline
Customer Assistant
M&S
11.2023 - Current
Bachelor of Science - Criminology and Sociology
Swansea University
GCSEs -
Ysgol Gyfun Gwyr
A-Levels - History, Health and Social Care, WJEC Advanced Welsh Baccalaureate