Summary
Overview
Work history
Education
Skills
Projects
Timeline
Generic

Molly Abraham

Swansea,City and County of Swansea

Summary

Highly motivated and analytical Sociology and Criminology graduate seeking to transition into the tech industry.Enthusiastic about utilising my skills in research methods and data analysis to contribute to creating impactful user experiences. I am eager to gain further experience within UX Research to improve user accessibility and push for user-driven design.

Overview

2
2
years of professional experience

Work history

Customer Assistant

M&S
Mumbles, City and County of Swansea
11.2023 - Current
  • Collaborated with colleagues across departments to achieve sales targets, uphold high service standards, and address customer issues collectively.
  • Prioritised customer experience in every interaction, advocating for their needs and ensuring service was adapted to deliver a positive outcome.
  • Listened to customer feedback and complaints, identified common points, and used insights to improve service and product recommendations.
  • Developed deep product knowledge to provide tailored recommendations, enhancing customer satisfaction and gathering feedback for service optimisation.
  • Communicated customer needs and service improvements to colleagues and managers, contributing to team decisions on store priorities.
  • Monitored sales patterns, promotions, and product performance, ensuring accurate records and contributing to best practice in customer service.

Education

Bachelor of Science - Criminology and Sociology

Swansea University
Swansea

GCSEs -

Ysgol Gyfun Gwyr
Swansea

A-Levels - History, Health and Social Care, WJEC Advanced Welsh Baccalaureate

Ysgol Gyfun Gwyr
Swansea

Skills

  • Data Analysis & Interpretation
  • Statistical tools (SPSS, R, Excel)
  • Bilingual (Welsh)
  • Empathy & User Centric Thinking
  • Research Ethics
  • Critical Thinking
  • Experience with Qualitative & Quantitative Research
  • Excellent Time Management
  • Client-Focused approach


Projects

Qualitative Analysis of Women's Sobriety Journeys - Grade - 75%

  • Conducted a 4,000-word qualitative research project using secondary data to explore the gendered experiences of women in sobriety.
  • Employed a qualitative methodology approach, conducting thematic analysis of 17 semi-structured interview transcripts.
  • Analysed data to draw insightful conclusions
  • Developed clear research questions and applied inductive coding to uncover nuanced insights
  • Delivered a presentation to examiners, clearly communicating methods, findings, and implications
  • Reflected on methodological strengths and limitations, including coding strategies and the value of mixed-methods approaches for future research.

Timeline

Customer Assistant

M&S
11.2023 - Current

Bachelor of Science - Criminology and Sociology

Swansea University

GCSEs -

Ysgol Gyfun Gwyr

A-Levels - History, Health and Social Care, WJEC Advanced Welsh Baccalaureate

Ysgol Gyfun Gwyr
Molly Abraham