Pranav Jayakumar
Manchester
Summary
Reliable administrative professional with a track record of streamlining processes and ensuring organizational efficiency. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Submission Officer
VFS Global, United Kingdom
03.2024 - Current
- Visa Processing: Managed the end-to-end processing of Schengen visa applications for Austria, Bulgaria, Croatia, Latvia, Malta, Ireland, and other countries, ensuring strict adherence to embassy guidelines and procedures.
- Customer Interaction: Provided excellent customer service by guiding applicants through the visa application process, addressing queries, and resolving issues in a timely and professional manner.
- Liaison with Embassies: Maintained direct communication with the embassies of Austria, Bulgaria, Croatia, Latvia, Malta, Ireland, and others to facilitate visa processing, ensuring swift resolution of any issues or delays.
- Recognition & Awards: Awarded "Star of the Month" for June in recognition of outstanding performance and dedication to service excellence.
- Supervisory Role: Promoted to Supervisor within a short period, taking on additional responsibilities including team leadership, workflow management, and mentoring new staff members.
- Financial Management: Oversaw financial transactions and reconciliations for the Manchester branch, ensuring accuracy and compliance with company policies.
- Customer Service Excellence: Consistently received positive feedback from customers and colleagues for delivering exceptional customer service and maintaining a professional and approachable demeanor.
- Team Collaboration: Worked closely with colleagues across departments to ensure seamless operations and a high standard of service delivery.
DUTY MANAGER
PLAYERS LIMITED
06.2022 - 11.2023
- Efficiently managed escalated complaints to ensure customer satisfaction
- Planned employee schedules and monitored attendance
- Stayed updated with policies, regulations, and process changes
- Managed team payroll and provided quality service training
- Resolved customer concerns and complaints effectively.
Education
MSc in Logistics & Supply Chain Management -
University of Salford
11.2023
BCom with Logistics & Procurement Management -
Kristu Jayanti College
Bengaluru, Karnataka12.2021
Skills
- Teamwork and Collaboration
- Time Management
- Effective communication skills
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
- Documentation and paperwork
- Professionalism
- Fraud investigation
Hobbies and Interests
- Digital Marketing Intern, Developed and executed social media campaigns, increasing engagement by 30%. Analysed data to optimize content strategy.
- Photography and Editing, Utilize Adobe Suite for creative content creation and storytelling in marketing materials.
Timeline
Submission Officer
VFS Global, United Kingdom
03.2024 - Current
DUTY MANAGER
PLAYERS LIMITED
06.2022 - 11.2023
MSc in Logistics & Supply Chain Management -
University of Salford
BCom with Logistics & Procurement Management -
Kristu Jayanti College
Similar Profiles
Gautam BanerjeeGautam Banerjee
Digital Transformation & Consulting Head EMEA at WNS Global Services, United KingdomDigital Transformation & Consulting Head EMEA at WNS Global Services, United Kingdom
Deilon DsilvaDeilon Dsilva
Operations Officer at VFS GLOBAL SERVICESOperations Officer at VFS GLOBAL SERVICES
SAYED ADNAN MAKI HUSSAINSAYED ADNAN MAKI HUSSAIN
Officer- Operations at VFS Global ( saudi mission )Officer- Operations at VFS Global ( saudi mission )