Pranav Jayakumar
Manchester
Summary
Reliable administrative professional with a track record of streamlining processes and ensuring organizational efficiency. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Submission Officer
VFS Global, United Kingdom
2024.03 - Current
- Visa Processing: Managed the end-to-end processing of Schengen visa applications for Austria, Bulgaria, Croatia, Latvia, Malta, Ireland, and other countries, ensuring strict adherence to embassy guidelines and procedures.
- Customer Interaction: Provided excellent customer service by guiding applicants through the visa application process, addressing queries, and resolving issues in a timely and professional manner.
- Liaison with Embassies: Maintained direct communication with the embassies of Austria, Bulgaria, Croatia, Latvia, Malta, Ireland, and others to facilitate visa processing, ensuring swift resolution of any issues or delays.
- Recognition & Awards: Awarded "Star of the Month" for June in recognition of outstanding performance and dedication to service excellence.
- Supervisory Role: Promoted to Supervisor within a short period, taking on additional responsibilities including team leadership, workflow management, and mentoring new staff members.
- Financial Management: Oversaw financial transactions and reconciliations for the Manchester branch, ensuring accuracy and compliance with company policies.
- Customer Service Excellence: Consistently received positive feedback from customers and colleagues for delivering exceptional customer service and maintaining a professional and approachable demeanor.
- Team Collaboration: Worked closely with colleagues across departments to ensure seamless operations and a high standard of service delivery.
DUTY MANAGER
PLAYERS LIMITED
2022.06 - 2023.11
- Efficiently managed escalated complaints to ensure customer satisfaction
- Planned employee schedules and monitored attendance
- Stayed updated with policies, regulations, and process changes
- Managed team payroll and provided quality service training
- Resolved customer concerns and complaints effectively.
Education
MSc in Logistics & Supply Chain Management -
University of Salford
11.2023
BCom with Logistics & Procurement Management -
Kristu Jayanti College
Bengaluru, Karnataka12.2021
Skills
- Teamwork and Collaboration
- Time Management
- Effective communication skills
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
- Documentation and paperwork
- Professionalism
- Fraud investigation
Hobbies and Interests
- Digital Marketing Intern, Developed and executed social media campaigns, increasing engagement by 30%. Analysed data to optimize content strategy.
- Photography and Editing, Utilize Adobe Suite for creative content creation and storytelling in marketing materials.
Timeline
Submission Officer
VFS Global, United Kingdom
2024.03 - Current
DUTY MANAGER
PLAYERS LIMITED
2022.06 - 2023.11
MSc in Logistics & Supply Chain Management -
University of Salford
BCom with Logistics & Procurement Management -
Kristu Jayanti College
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