Pran Ramachandran
London
Summary
Highly motivated Front Desk Agent with talent for assisting guests in general services such as billing, check-out and check-in. Qualified across different areas of hotel management with specialty in conflict resolution. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Flexible student driven to provide personable and professional service to support guest needs. Self-motivated team player with proven history of upbeat attitude and reliable work ethic.
Overview
6
6
years of professional experience
Work history
Receptionist
Studios To Let Cartwright gardens
bloomsbury street , City of London
2025.03 - 2026.05
- Coordinated office supplies orders to keep necessary materials available at all times.
- Assisted with administrative tasks, improving overall functionality of the office.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Managed phone calls, resulting in effective communication flow within the company.
Receptionist
Holiday Inn Express Hotel
London, London
2024.01 - 2025.02
- Kept reception area clean and neat to give visitors positive impression of the company.
- Offered flexible working hours to meet varying hotel demands.
- Booked conference rooms for events and seminars.
- Answered guest calls and resolved queries promptly and politely.
- Facilitated check-in and check-out procedures for guests.
- Answered and transferred calls to designated recipients.
- Checked in guests, providing room keys and hotel maps.
- Informed guests regarding events and announcements.
- Registered guest information on database to maintain accuracy.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Provided clerical support to company employees, including copying, faxing and file management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Receptionist
The resident hotel
London, United kindom
2023.01 - 2023.12
- Smoothened day-to-day operations by assisting F&B teams during peak times.
- Used Micros POS to process bookings and payments of up to daily with zero error.
- Exceeded guest expectations by accommodating special requests and changes, boosting satisfaction levels.
- Guaranteed building safety, reporting maintenance and health and safety issues to General Manager.
- Addressed questions and escalated issues complaints to management.
- Registered guest information on database to maintain accuracy.
Receptionist
Grand Hyatt kochi bolgatty
London, London
2020.02 - 2022.12
- Managed hotel reservations for optimal room occupancy.
- Enhanced guest satisfaction by providing prompt and courteous service.
- Provided high-quality customer service for enhanced guest experience.
- Utilised knowledge of hotel facilities and services to assist guests accordingly.
- Maintained excellent product and service knowledge to offer helpful customer guidance.
- Registered guest information on database to maintain accuracy.
- Handled telephone calls professionally, directing them appropriately within the hotel.
Education
Bachelor of Hospitality and management - Hospitality
TKM
Kollam, India, IndiaDiploma of Higher Education - Science
Msmhss
Kollam, IndiaGCSEs - Maths and science
Preshitha matha icse school
Kollam, IndiaSkills
- Multitasking and prioritisation
- Active listening
- Email management
- Microsoft Office Suite
- Record-keeping and bookkeeping
- Check-out management
- Check-in and -out processes
- Account management
- Opera Cloud PMS
- VIP customer care
- End-of-shift banking
- London area knowledge
- Guest arrival and departure procedures
- COSHH and food safety standards
- Guest reservations
- Complaint filing procedures
- Food & beverage service
- Breakfast and dinner service
- Inbox management
Timeline
Receptionist
Studios To Let Cartwright gardens
2025.03 - 2026.05
Receptionist
Holiday Inn Express Hotel
2024.01 - 2025.02
Receptionist
The resident hotel
2023.01 - 2023.12
Receptionist
Grand Hyatt kochi bolgatty
2020.02 - 2022.12
Diploma of Higher Education - Science
Msmhss
GCSEs - Maths and science
Preshitha matha icse school
Bachelor of Hospitality and management - Hospitality
TKM