Prakash Balu

Media Workflow & Content Delivery

• Managed end-to-end media operations across ACQA, Publishing, Pre-publish, and VOC workflows, ensuring accurate and timely content delivery across OTT platforms
• Oversaw content ingestion and publishing pipelines, maintaining seamless data flow into downstream broadcast and digital systems
• Aligned content workflows with program availability schedules, ensuring platform readiness and on-time releases
• Maintained comprehensive content lifecycle records, rights data, and program inventory across catalog systems using broadcast and EDP tools

Team Leadership & Stakeholder Coordination

• Served as Primary Point of Contact (POC) for multiple simultaneous high-priority workflows, directing daily operations and team focus
• Coordinated with global stakeholders and cross-functional teams through structured reporting cycles, operational reviews, and escalation management
• Resolved VOC ticket queues and content backlogs, minimising disruption to platform availability and user experience
• Guided and supported team members on workflow standards, quality benchmarks, and operational best practices

Quality Assurance & Process Improvement

• Consistently delivered 103% productivity and 100% quality, earning recognition as a Top Performer across the organisation
• Conducted daily audits of metadata and content records, ensuring full compliance with platform and internal quality standards
• Identified, escalated, and resolved metadata defects and content inconsistencies before reaching end-users
• Designed and implemented automation tools that significantly reduced manual processing effort and improved throughput
• Led Kaizen process improvement initiatives, driving measurable gains in team efficiency and operational output
• Produced daily and weekly performance dashboards and reports on content issues, delivery KPIs, and operational metrics for senior leadership.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Worked flexible hours, covering nights, weekends and holidays.
• Increased customer satisfaction by resolving issues.

• Processed and validated high volumes of data across healthcare and insurance workflows, maintaining accuracy and compliance under strict deadlines
• Coordinated with internal and external stakeholders to identify and resolve data discrepancies efficiently
• Adopted new tools and systems rapidly, contributing to measurable improvements in team productivity and output quality
• Provided excellent customer service, received commendations from clients frequently.
• Streamlined processes for improved efficiency and productivity.