Pradip Gurung

London,United Kingdom

Summary

Highly skilled professional with expertise in decision making, customer follow-up, and client relationship management. Demonstrates exceptional interpersonal skills, time management, and team collaboration. Committed to maintain the strong client relationships and achieving organizational goals and sales target through effective communication and strategic planning and and customer retention.

Overview

years of professional experience

years of post-secondary education

Work History

Customer service executive

Siddhartha Bank Ltd

Neelakantha 03 Dhading , Nepal

05.2018 - 02.2025

Balanced multiple tasks simultaneously without compromising on quality of service.
Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
Built positive customer rapport through friendly, professional communication.
Resolved complaints with proactive problem-solving and analysis.

Education

Bachelor of Business Administration - Business Management

South Asian Institute of Management

Kathamandu, Nepal

09.2013 - 08.2018

Skills

Decision making
Customer follow-up
Client Relationship Management

Interpersonal Skills
Time Management
Team collaboration

Affiliations

Making the friends
Listening the songs
Reading the books and article

Languages

Nepali

Fluent

English