Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tausif Ahmed Mehaboob Iddalagi

SOUTHHALL,United Kingdom

Summary

Highly motivated and experienced administrator and customer service facilitator. Creative abilities to effectively problem solve. Detail oriented and works well independently and as a team member. A proven leader who brings years of customer service experience, working creatively and effectively to accomplish company goals.

Overview

8
8
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work History

Customer Service Executive

Dnata
Heathrow Airport, uk
04.2023 - Current
  • Facilitating passengers in Check-in, Boarding Procedure, Arrival Support, Baggage Reclaim Area and other operational areas
  • Address and resolve escalated customer concerns, and assist agents in resolving complex issues
  • Experience of working with Galileo, Amadeus GDS and Amadeus Altea
  • Flight Controller for Cathay Pacific Airways

IT Support Engineer

Loyal Bytes Global IT Services
Mumbai
01.2022 - 10.2022
  • Cloud services and fluency in Saas Solutions
  • Contact: Abhilash Yadav 91+9769829969, info@loyalbytes.com

Customer Service Executive

Spicejet Airlines
Goa
12.2017 - 12.2021
  • Company Overview: SpiceJet is an Indian low-cost airline
  • Facilitating passengers in Check-in, Boarding Procedure, Arrival Support, Baggage Reclaim Area and other operational areas
  • Security Protocol Management for Passengers and Aircraft Departure: DGCA Certified
  • Address and resolve escalated customer concerns, and assist agents in resolving complex issues
  • Ramp agent coordinator: Complied with all ramp safety regulations and assisted in the maintenance of ramp vehicles and equipment, coordinating and releasing the aircraft keeping in mind the station on-time-performance without compromising safety and security
  • Trained loading competency for Boeing 737 max and q400 aircraft
  • Experience of working with Galileo and Amadeus GDS, amadeus navitaire system
  • SpiceJet is an Indian low-cost airline
  • Contact: Mrs
  • Cabina fernandes (Goa Duty Manager) 91+9822123397, cabina.fernandes@spicejet.com

Android Application Developer

Nutech Solutions
Mumbai
01.2017 - 06.2017
  • Contact: 022-65000815

Education

MCA - Computer Application

Gogte Institute Of Technology
belgaum, karnataka
06.2011 - 08.2017

BCA - Computer Application

M.E.S Collage of Arts and Commerce
06.2008 - 05.2011

Skills

  • Customer Service Coordinator
  • Leadership
  • Communication skills
  • Listening skills
  • Positive Attitude
  • Time Management skills
  • Decision Making
  • Public Speaking
  • Self-discipline

Certification

  • Aviation Security Awareness Program Certified, 02/01/18 - Present
  • Certificate Of Merit, 02/01/18 - 02/01/20
  • DGCA Approved category-9 qualified, 04/01/18
  • Certification Of Merit, 04/01/18
  • Certified basic airport handling program
  • Certificate of Commitment, 11/01/19

Languages

English
Hindi

Timeline

Customer Service Executive

Dnata
04.2023 - Current

IT Support Engineer

Loyal Bytes Global IT Services
01.2022 - 10.2022

Customer Service Executive

Spicejet Airlines
12.2017 - 12.2021

Android Application Developer

Nutech Solutions
01.2017 - 06.2017

MCA - Computer Application

Gogte Institute Of Technology
06.2011 - 08.2017

BCA - Computer Application

M.E.S Collage of Arts and Commerce
06.2008 - 05.2011

Similar Profiles

CREATE PROFILE
Tausif Ahmed Mehaboob Iddalagi