PRADEEP JEEVAN NITHYAJEEVAN
Leicester
Summary
Proactive and analytical finance postgraduate with experience in process optimisation, data-driven decision-making, and cross-functional collaboration. Strong Excel skills, a customer-focused mindset, and a proven ability to improve efficiency and support business outcomes in dynamic environments.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Merchandise Stocker
The Shore Group (BOOTS)
UNITED KINGDOM
2025.01 - Current
- Provided high-quality customer support by responding to queries on product location, availability, and store information.
- Improved task completion efficiency by 20% through better time management, accurate prioritisation, and consistent attention to detail.
Senior analyst (Intern)
OCWEN Pvt Ltd (financial services BPO).
Bangalore, INDIA
2023.06 - 2023.09
- Liaised between legal, finance, and case management teams to resolve exceptions and maintain clear ownership of next steps.
- Managed complex mortgage claim cases across insolvency and bankruptcy workflows, preparing lender proof documentation to strict regulatory deadlines.
Operations analyst
The CCO Pvt Ltd (financial services BPO).
Bangalore, INDIA
2021.07 - 2023.06
- Improved team workflow efficiency by 10% by restructuring case assignment and introducing first-time-right
- Reduced case processing time by 20% by supporting partial automation of data and title-gathering steps.
- Met internal SLA targets consistently through systematic case validation and well-maintained audit records.
Client relationship officer
Sanat management services PVT LTD
Bangalore, INDIA
2020.03 - 2021.06
- Built and maintained strong customer relationships, improving customer satisfaction by 20% through timely support and practical solutions.
- Worked closely with internal teams and external stakeholders to manage relationships, resolve issues, and ensure customer requirements were translated into effective actions.
- Collected and analysed customer feedback and market insights to support service improvement, strengthen engagement, and drive business growth.
Education
Master of Science - FINANCE ACCOUNTING AND MANAGEMENT
University of Leicester
Leicester 2024.09 - 2025.09
Bachelor of Commerce - Accounting and Taxation
University of Bangalore
INDIA 2016.06 - 2019.06
Skills
- Finance & Lending: Strong attention to detail, analytical thinking, and ability to support accurate, compliant, and efficient processing
- Compliance & Risk: Regulatory process adherence, risk identification and escalation, SLA management,
- Technical: Microsoft Excel (advanced), Bloomberg Terminal (BMC certified), STATA (developing)
- Soft Skills: Stakeholder co-ordination, process improvement, cross-team communication,
Certification
- McKinsey Forward Programme · McKinsey & Company
- Bloomberg Market Concepts (BMC) · Bloomberg
- Foundations of Project Management · Google
- Project Manager Job Simulation · Forage (Siemens)
- Financial Mastery with Oracle Hyperion · Oracle Mortgage Calculator Modelling in Excel
Career Break
Study Abroad Preparation: Focused on study abroad preparation, including university research, application planning, and financial/document preparation.
Timeline
Merchandise Stocker
The Shore Group (BOOTS)
2025.01 - Current
Master of Science - FINANCE ACCOUNTING AND MANAGEMENT
University of Leicester
2024.09 - 2025.09
Senior analyst (Intern)
OCWEN Pvt Ltd (financial services BPO).
2023.06 - 2023.09
Operations analyst
The CCO Pvt Ltd (financial services BPO).
2021.07 - 2023.06
Client relationship officer
Sanat management services PVT LTD
2020.03 - 2021.06
Bachelor of Commerce - Accounting and Taxation
University of Bangalore
2016.06 - 2019.06