Pradeepan Dhanaraj

1️⃣ Strategic Department Leadership

• Develop long-term housekeeping strategy aligned with hotel revenue and brand positioning.
• Set departmental KPIs (cleanliness scores, productivity %, labour cost ratio).
• Present performance reports to General Manager and senior leadership.
• Lead departmental meetings and strategic planning sessions.

2️⃣ Full Financial Ownership

• Prepare annual housekeeping budget.
• Monitor monthly P&L performance.
• Control payroll cost and overtime management.
• Conduct cost-benefit analysis for new equipment or outsourcing.
• Forecast linen replacement cycles and capital expenditure planning.

3️⃣ Advanced Quality & Audit Control

• Lead Forbes & LQA audit preparation.
• Conduct blind inspections and mystery audit simulations.
• Implement corrective action plans post-inspection.
• Benchmark quality scores against competitor luxury hotels.

4️⃣ Multi-Department Operational Leadership

• Chair daily operations meeting in absence of Head Housekeeper.
• Collaborate with Revenue & Front Office for occupancy forecasting.
• Coordinate deep cleaning schedules around high occupancy periods.
• Support F&B outlets during high-volume events.

5️⃣ Workforce Planning & HR Management

• Recruitment planning based on occupancy trends.
• Conduct interviews and final hiring decisions.
• Lead disciplinary procedures and performance improvement plans.
• Develop internal promotion pathways.
• Manage staff retention strategy to reduce turnover.

6️⃣ Sustainability & ESG Responsibility

• Implement eco-friendly chemical usage.
• Reduce water and energy waste in laundry operations.
• Introduce linen reuse programmes.
• Monitor sustainability KPI targets.

7️⃣ Risk Management & Compliance

• Lead risk assessments and safety audits.
• Ensure compliance with UK H&S legislation.
• Oversee COSHH documentation and chemical storage audits.
• Lead emergency response training drills.

8️⃣ Guest Experience Leadership

• Personally inspect VIP suites before arrival.
• Handle escalated guest complaints.
• Review TrustYou / guest feedback trends.
• Implement service recovery strategies.

9️⃣ Technology & System Optimisation

• Optimise Opera and knowcross room status workflow.
• Improve HotSOS task tracking efficiency.
• Analyse productivity data for performance improvements.
• Introduce digital inspection checklists.
• Working closely with knowcross team for improving performance

• Lead and manage housekeeping supervisors and attendants.
• Oversee rooms, public areas, and back-of-house cleanliness standards.
• Develop and implement SOPs to enhance efficiency and brand consistency.
• Conduct quality audits and ensure inspection readiness.
• Manage budgets, stock control, linen inventory, and procurement.
• Coordinate interdepartmentally (Front Office, Engineering, F&B).
• Handle VIP requests and guest complaint resolution.
• Support workforce planning, rota management, and performance reviews.

• Played a key role in pre-opening operations, including SOP development and workflow design.
• Oversaw recruitment, onboarding, and training of staff.
• Coordinated procurement of linens, amenities, and equipment.
• Led room/public area inspections to meet luxury benchmarks.
• Supported seamless grand opening through cross-department collaboration.

• Directed operations for 1,307 rooms and 142 suites across 33 floors.
• Designed and delivered training programmes on cleaning standards, guest service, and safety protocols.
• Conducted staff evaluations and provided developmental feedback.
• Resolved guest complaints effectively, improving satisfaction scores.
• Developed manuals and training guides to improve consistency.

• Supported pre-opening readiness for rooms and public areas.
• Created training plans aligned with brand standards.
• Established inventory and workflow systems for smooth operations.

• Performed daily inspections to ensure room readiness.
• Mentored junior housekeeping staff.
• Coordinated with engineering for maintenance issues.

• Delivered housekeeping services to luxury brand standards.
• Replenished guest amenities and supported smooth daily operations.