Summary
Work History
Education
Skills
Timeline
Generic

Powra vardhan Gopi Reddy

London

Summary

Dynamic and energetic self-starter with extensive expertise in customer relationship management, sales techniques, and brand promotion. Demonstrates exceptional composure under pressure while excelling in face-to-face selling and deal closing. Proficient in stock control, payment processing, and refund and exchange processing, ensuring seamless customer service. Adept at product demonstrations and technical product knowledge, contributing to enhanced customer satisfaction. Career goal includes leveraging skills to drive sales growth and foster long-term customer loyalty.

Work History

Barista & cafe server

RADISSON BLU – HOTEL GROUPS
  • Took coffee and other beverage orders and placed them quickly and friendly for customers
  • Maintained a clean and professional experience and dining area to ensure guest satisfaction
  • Washed dishes and restocked the bar line to ensure continued fast service
  • Delivered excellent customer service and promptly served food and beverages

Bartender, Waiter Fine Dine Restaurant

Constellation - Compass Group
  • Increased upselling success rate by learning about various drink profiles and preferences.
  • Checked identification to ensure legal age requirements for alcohol consumption were met.
  • Worked collaboratively within a team to ensure smooth operation during peak hours.
  • Enhanced customer experience by suggesting food pairings with beverages.
  • Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
  • Managed end-of-night closing duties for a seamless handover to morning staff.
  • Kept customers satisfied with timely service delivery.
  • Delivered exceptional customer service, resulting in repeat business.

Administrative assistant

ROYAL-MAIL
  • Company Overview: ADMINISTRATIVE – ASSISTANT
  • Answering phone calls, responding to emails, and addressing general inquiries
  • Efficiently managing calendars and scheduling appointments
  • Organizing and filing paperwork, including handling confidential documents
  • Drafting correspondence and reports as necessary
  • Providing support to managers and other staff members as required
  • Assisting in the coordination of events and meetings
  • Ensuring accurate and timely processing of invoices & expenses
  • ADMINISTRATIVE – ASSISTANT

Chef Assistant

SONY GROUP B.V
  • Assisted the chef in all required roles, ensuring clear and detailed notes were made for all tasks
  • Focused on completing tasks on time and delivering high-quality service to maintain our reputation and meet customer expectations

SALES-ASSOCIATE

HEATHROW DUTY FREE
  • Welcome customers by greeting them warmly and providing a friendly welcome upon entering the duty-free shop
  • Assist customers in selecting products by providing recommendations and guidance
  • Process sales transactions efficiently and accurately
  • Maintain store standards by managing stock inventory and ensuring proper display and organisation of products
  • Resolve customer complaints and address any issues or concerns promptly and effectively

Bartender

Star in Shoreditch
London
  • Worked in a fast-paced environment while crafting custom cocktails and assisting guests with drink selections based on their preferences.
  • Managed multiple drink orders efficiently during busy nights, ensuring quick turnaround times without compromising quality.
  • Engaged in upselling premium spirits, which resulted in a 15% increase in sales during my tenure.
  • Ensured accurate cash handling, processed payments, and maintained the security of financial transactions.
  • Provided excellent customer service, handling inquiries, resolving issues, and ensuring customers had a memorable experience.
  • Coordinated with kitchen staff to ensure timely delivery of food and drink orders.
  • Monitored customer behavior and alcohol consumption, taking appropriate action to ensure compliance with safety and legal standards.

Education

MASTER’S - BUSINESS FINANCE

BRUNEL UNIVERSITY LONDON

Bachelor’s - Business Administration

JAIN UNIVERSITY
Bangalore

Skills

  • Composure under pressure
  • Customer relationship management
  • Sales techniques
  • Payment Processing
  • Product knowledge
  • Refund and exchange processing
  • Product demonstrations
  • Technical product knowledge
  • Deal Closing
  • Face-to-face selling
  • Energetic self-starter
  • Patience and tolerance

Timeline

Chef Assistant

SONY GROUP B.V

SALES-ASSOCIATE

HEATHROW DUTY FREE

Barista & cafe server

RADISSON BLU – HOTEL GROUPS

Bartender, Waiter Fine Dine Restaurant

Constellation - Compass Group

Administrative assistant

ROYAL-MAIL

Bartender

Star in Shoreditch

MASTER’S - BUSINESS FINANCE

BRUNEL UNIVERSITY LONDON

Bachelor’s - Business Administration

JAIN UNIVERSITY

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Powra vardhan Gopi Reddy