A professional with accomplished communication skills, both written and verbal, adept at taking initiative and thriving under pressure to meet strict deadlines while adapting to changing priorities. Demonstrates flexibility, enthusiasm, and commitment to tasks with strong attention to detail. Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint. Expertise in customer relationship management.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Client Engagement Executive
Restore Harrow Green Lab Services
Cambridge, Cambridgeshire
2023.09 - 2026.03
Client Engagement/Account Management with major biotech equipment suppliers. Such as Avantor, Biopharma and ESCO over incoming goods, deliveries and stock checks. Including nationwide distribution.
Arrangement/ allocation of resources regarding deliveries such as crew, vehicles and mileage costs nationwide on the CRM System .
Organised files according to Harrow Green's Quality and Compliance Auditing standards.
Booking and on boarding external suppliers, couriers and alternative third party services.
Checking invoice payments are correct with the purchase order received and are sent for billing, amending those that are inaccurate.
Raising Invoices in line with PO costs. Additionally, sending PO's to suppliers.
Calculating and sending quotations to clients.
Project Management of special project deliveries for reputable biotechnology companies and start-ups. This includes site survey reviews.
Constructing RAMS for clients in line with Health and Safety Policies.
Note taking for disciplinary meetings.
Provided customers with outstanding service, extending relationships for future business opportunities. Proactive in customer resolution and optimization.
Exam Administrator/ Clerical Checker
Cambridge University Press and Assessment (Adecco Agency Temp)
Cambridge, Cambridgeshire
2022.05 - 2023.05
Awarded Adecco's Associate of the month for my sharp eye for detail and work ethic.
Clerical/ Sample Checking exam scripts to make sure final totals have been added and transcribed correctly and that those who were checking first have not missed any potential errors.
Marking Young learners' English papers in accordance to the Cambridge English markers guide.
Accurately transcribing marks onto the SRS material in order, for documentation and allocation of marks given to the candidate to be recorded and processed.
Communicating with management when there are errors with the examiners marking, highlighting potential errors so they can be investigated and processed by quality control.
Online Assistant
Sainsburys
Haverhill, Suffolk
2020.10 - 2021.11
Sales Assistant
Jack Wills
Cambridge, Cambridgeshire
2019.10 - 2020.03
Collaborated effectively with team members to meet sales targets.
Ensured stock replenishment in a timely manner to maintain product availability.
Learnt about new products quickly, providing comprehensive guidance to customers.
Utilised excellent communication skills to provide detailed product information.
Archive/PR and Marketing Assistant
Graff Diamonds
London
2019.06 - 2019.08
Researching and providing relevant knowledge of the company's history in order to provide the marketing managers the right information in order for the development of the company books to be accurate and reliable.
Re-Organisation and allocation of archive information into the correct date order, including discarding information that was not relevant to the company anymore.
Education
A-levels - Art, Psychology, History
Long Road Sixth Form College
Cambridge, Cambridgeshire
2017.01 - 2019.01
GCSEs -
Linton Village College
Linton, Cambridgeshire
2012.01 - 2017.01
Skills
Accomplished communication skills, both written and verbal, developed through my working life and previous academic career
Ability to take initiative and work well under pressure, ensuring strict deadlines are met whilst successfully adapting to changing priorities
Flexibility, whilst maintaining enthusiasm and commitment to tasks
Strong attention to detail
Proficiency in all areas of Microsoft Office, including Excel, Word and PowerPoint
Customer relationship management
References
References are available on request.
Timeline
Client Engagement Executive
Restore Harrow Green Lab Services
2023.09 - 2026.03
Exam Administrator/ Clerical Checker
Cambridge University Press and Assessment (Adecco Agency Temp)
Food and beverage assistant specialising in Meetings and Events at Village hotels ReadingFood and beverage assistant specialising in Meetings and Events at Village hotels Reading