Poppy Purves
Glasgow
Summary
I am a Bar Manager with experience across team leadership, customer service, and staff training and development. I’m confident in managing teams, maintaining high service standards, and ensuring smooth day-to-day operations in fast-paced hospitality environments. I have consistently demonstrated strong organisational and leadership skills, enabling me to progress quickly from bar staff to deputy manager.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Deputy Bar Manager
The Merchant
Glasgow
2021.10 - 2026.03
- Recruited, onboarded, and trained new team members
- Produced and maintained staff rotas for a team of 30 employees, balancing business needs and staff availability
- Improved team performance through ongoing coaching, regular feedback sessions, and structured training programmes, helping to maintain high levels of service and staff engagement
- Coordinated and managed daily shifts, delegating responsibilities effectively to maintain efficient service and bar operations during busy periods
- Managed customer bookings and reservations, maintaining clear communication before and during visits to ensure a seamless and positive customer experience
- Oversaw cash handling procedures, including till management, cashing up, and ensuring accuracy in daily financial reporting
- Managed weekly stock orders and monitored inventory levels closely to prevent shortages, particularly during peak periods and festive events
- Conducted weekly stock counts, investigated discrepancies, and introduced measures to improve stock control and reduce wastage
- Assisted in creating sales strategies and worked closely with staff to plan and execute successful events and promotions within the venue
- Handled professional communication with customers, contractors, and sister venues through email and phone, ensuring efficient coordination across operations
Waitress
Parkdean Resorts
Nairn, Highland
2020.09 - 2021.08
- Managed multiple tables efficiently during busy service periods, maintaining high standards of organisation and professionalism
- Supported team members during peak hours to ensure consistent service
- Worked closely with kitchen and bar staff to ensure timely service and effective communication across the restaurant
- Provided recommendations on specials or seasonal offerings
- Assisted with opening and closing duties, including setting up restaurant areas, restocking supplies, and maintaining cleanliness standards
- Resolved customer queries and complaints professionally, helping to maintain customer satisfaction and return customers
Education
Scottish Qualifications Certificate -
Nairn Academy
Skills
- Team leadership and staff supervision
- Customer service excellence
- Staff rotas and shift management
- Booking and reservation coordination
- Stock control and delivery management
- Cash handling and till operation
- Conflict resolution
- Working under pressure in busy environments
Certification
Personal License
- Issued by The City of Glasgow Licensing Board 07/2025
Timeline
Deputy Bar Manager
The Merchant
2021.10 - 2026.03
Waitress
Parkdean Resorts
2020.09 - 2021.08
Scottish Qualifications Certificate -
Nairn Academy