Poppy Maloney
Truro,Cornwall
Summary
I am a dedicated professional with a strong foundation in various roles such as customer service and educational support, adept at engaging with clients and the public both in person and over the phone. Demonstrates efficient communication skills, strong problem-solving abilities, and organisational efficiency. Proficient in telephone operation, safeguarding regulations compliance, and developing learning materials. Committed to enhancing educational experiences through individual education plan development and effective parent-teacher liaison. Highly experienced in SEN needs, provisions and following regulations closely and efficiently.
Overview
5
5
years of professional experience
Work history
SEN teaching assistant
St Mary's C of E Primary School
Truro, Cornwall, England
2024.09 - Current
- I continuously provided one-to-one support to my students, helping to promote self-confidence and independence.
- Enhanced student skills and personal characteristics by creating adaptive learning materials.
- Prioritised pupil safety during school trips; minimised risk of accidents.
- Coordinated special educational needs assessments, ensuring accurate diagnosis, and implement those recommendations into the child's learning plan.
- Facilitated group activities to promote social interaction among SEN students.
- Liaise with parents of the students and maintain communication and support.
- Provided emotional support during challenging situations; instilled resilience in pupils.
- Implemented visual aids during lessons; supported better information retention.
-
Teaching assistant in primary school
Zen Educate
Truro, Cornwall, England
2024.02 - 2024.07
- Worked closely with teachers to implement engaging lessons which improved student participation.
- Utilised creative teaching aids whilst assisting main teacher during lessons, making subject matter more interesting for students.
- Assisted with the marking of pupils' work, providing constructive feedback where necessary.
- supported children in small groups when working in lessons to improve their learning.
- provide emotional and social support for all children and help become more resilient.
- Provided special attention to students with learning difficulties for better inclusion in class activities.
- Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
Retail sales associate
Lyndy Lous
Truro , Cornwall
2021.02 - 2024.01
- Operated till systems correctly, ensuring accurate transactions.
- Lead the training of new staff members to improve team efficiency.
- Provided product knowledge to customers for informed purchases.
- Handled cash transactions accurately maintaining financial integrity.
- Worked closely with the general public, creating relationships and making their shopping experience easier.
- Conducted inventory checks to ensure stock accuracy.
- Maintained tidy sales floor to enhance shopping experience.
- Managed social media platforms for the shop for the length of time working there, engaging with clients messaging, purchasing and selling.
- Dealt with returns, ensuring customer satisfaction.
Receptionist
City road vets
Truro, Cornwall
2023.05 - 2023.09
- Maintained accurate logs of visitor entries for security purposes.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Assisted with administrative tasks, improving overall functionality of the office.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Correctly using variations of software and strong ICT skills.
- Managed phone calls, resulting in effective communication flow within the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
Education
Bachelor of Arts - Education Studies Primary
The Open University
Milton Keynes 09/2024 -
Higher National Diploma - Business Studies
Truro College
Truro 09/2020 - 07/2022
GCSEs -
Richard Lander Secondary School
Truro 10/2019 - 06/2020
Skills
- Engaging with clients and the general public in person and also over the phone
- Efficient communication skills
- Strong problem solving
- Organisational efficiency
- Telephone operation
- Customer Service
- Attention to Detail
- Autism strategies
- School policy adherence
- Individual education plan development
- Parent-Teacher liaison
- Safeguarding regulations compliance
- Developing learning materials
- Resource organisation
- First Aid care
Timeline
SEN teaching assistant
St Mary's C of E Primary School
2024.09 - Current
Teaching assistant in primary school
Zen Educate
2024.02 - 2024.07
Receptionist
City road vets
2023.05 - 2023.09
Retail sales associate
Lyndy Lous
2021.02 - 2024.01
Bachelor of Arts - Education Studies Primary
The Open University
09/2024 -
Higher National Diploma - Business Studies
Truro College
09/2020 - 07/2022
GCSEs -
Richard Lander Secondary School
10/2019 - 06/2020