Poppy Gooch

Norwich,Norfolk

Summary

I am a dedicated worker with almost six years of experience in the hospitality industry. In April 2022, I was promoted to team leader, where I developed my leadership skills while continuing to deliver excellent customer service. Known for my friendly nature, strong people skills, multitasking abilities, and loyalty to the business, I excel at building strong relationships with customers and managing tasks efficiently.

Overview

years of professional experience

Work history

Hospitality team leader

The Rushcutters

Norwich, Norfolk

06.2019 - Current

Building strong relationships with customers, fostering loyalty and repeat business.
Delegating tasks effectively among team members, increasing productivity levels.
Managing daily cash-handling processes to maintain financial accuracy.
Improving customer satisfaction by handling complaints promptly and professionally.
Undertake responsibility for opening and closing the establishment, ensuring security at all times.

Education

GCSEs -

Framingham Earl

Poringland, Norfolk

09/2013 - 06/2018

Skills

Table reservation systems
Restaurant management
Effective team work

People skills
Attentive customer service
Multitasking in fast paced environment
Computer skills

Timeline