Rachael Heys
Horwich,Bolton
Summary
Team Leader with 20 years of experience in hospitality, specializing in daily operations coordination and staff management. Proven ability to resolve customer issues effectively while ensuring compliance with company standards. Consistently maintains high levels of customer satisfaction through strategic leadership and operational excellence.
Overview
20
20
years of professional experience
6048
6048
years of post-secondary education
Work history
Hospitality team leader
Greene King
Bolton
11.2005 - Current
Education
GCSEs - English and Maths (passed)
Mount st Joseph
Boltonbusiness Management Level2 -
Lifetime Traing
IT Level 2 -
Lifetime Training
Skills
- Hygiene standards adherence
- Table reservation systems
- Food hygiene regulations compliance
- Multitasking
- Customer satisfaction
- Allergen awareness
- Guest relations
- Supervisory experience
- COSHH
- Staff scheduling and rotas
- Cash handling accuracy
- Positive attitude
- Customer complaint handling
- Customer Service
References
References available upon request.
Timeline
Hospitality team leader
Greene King
11.2005 - Current
GCSEs - English and Maths (passed)
Mount st Joseph
business Management Level2 -
Lifetime Traing
IT Level 2 -
Lifetime Training
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