Poppy Farrell
Basildon,Essex
Summary
Motivated and dedicated Criminal Justice graduate with a First-Class degree and a strong background in retail and restaurant management. I am adaptable, results-driven, and committed to pursuing a professional career within the criminal justice sector. Recognised for excellent communication and interpersonal skills, I excel in managing challenging situations with professionalism and strategic problem-solving.
My experience leading diverse teams in fast-paced retail and hospitality environments has strengthened my ability to remain calm under pressure, promote teamwork, and maintain a safe and organised atmosphere. I have a solid understanding of operational procedures, compliance, and the importance of following structured guidelines—skills that are essential within criminal justice settings.
I am eager to apply my academic knowledge, practical experience, and commitment to public service to a role where I can contribute to community safety, uphold professional standards, and continue developing within the criminal justice field.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Sales assistant
BP
Basildon, Essex
06.2023 - Current
- Provided service with a smile, offering helpful advice to best meet customer needs.
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Conducted daily inventory checks to manage stock levels accurately.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Worked energetically to maintain efficient operations during peak trading hours.
Restaurant manager
B&Ds Café and Grill
Basildon, Essex
01.2020 - 06.2022
- Established safe and secure dining environment with strong sanitation standards.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Monitored stock levels regularly; minimised waste and over-ordering.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Trained new team members, enhanced service quality.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Education
Bachelor of Arts - Criminal Justice
Liverpool John Moores University
Liverpool 09.2022 - 04.2025
Extended diploma - Forensic Science & Criminal Investigation
South Essex College
Basildon, Essex 09.2020 - 06.2022
A-Levels - Psychology, Sociology, Business and Math
USP Palmers College
Grays, Thurrock 09.2019 - 06.2020
GCSEs -
De La Salle
Basildon, Essex 09.2014 - 06.2019
Skills
- Effective decision maker
- Excellent communicator
- Calm under pressure
- Keen problem solver
- Strategic planning and organisation
- Active Listening
- Teamwork and Collaboration
- Self-Motivated
- Multitasking Abilities
- Research methodology
- Data interpretation
- Communication skills
- Customer service
- Problem solving
Languages
English
Native
Timeline
Sales assistant
BP
06.2023 - Current
Bachelor of Arts - Criminal Justice
Liverpool John Moores University
09.2022 - 04.2025
Extended diploma - Forensic Science & Criminal Investigation
South Essex College
09.2020 - 06.2022
Restaurant manager
B&Ds Café and Grill
01.2020 - 06.2022
A-Levels - Psychology, Sociology, Business and Math
USP Palmers College
09.2019 - 06.2020
GCSEs -
De La Salle
09.2014 - 06.2019