Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
Receptionist

Poppy Basu-Thurrell

Liverpool,Merseyside

Summary

Organised and self-motivated person with excellent skills in guest relations and strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively while staying calm under pressure. Possessing excellent memory and aptitude for calculations, looking to leverage skills in a dynamic customer-focused environment.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Waitress and Bartender

Sorrento
Liverpool
2023.07 - Current
  • Maintained clean and organised dining area for customer comfort.
  • Supported kitchen staff to ensure order accuracy.
  • Utilised communication skills to assist in resolving customer complaints.
  • Showed multitasking abilities for timely delivery of orders.
  • Aided team members in providing seamless service during busy periods.
  • Demonstrated knowledge of drink recipes to enhance customer experience.
  • Trained new staff members to uphold service standards.
  • Handled cash transactions securely to minimise risk of theft or fraud.
  • Managed stock levels effectively to prevent shortages during peak hours.
  • Kept bar clean and organised to boost customer satisfaction.

Education

BTEC National Level 3 Qualification - Business

Formby High School
2025.09 -

A-Levels - Biology

Formby High School
2023.09 - 2025.07

A-Levels - Mathematics

Formby High School
2023.09 - 2025.07

A-Levels - Physical Education

Formby High School
2023.09 - 2025.07

GCSEs - English Language

Range High School
2021.09 - 2023.07

GCSEs - English Literature

Range High School
2021.09 - 2023.07

GCSEs - Mathematics

Range High School
2021.09 - 2023.07

GCSEs - Biology

Range High School
2021.09 - 2023.07

GCSEs - Chemistry

Range High School
2021.09 - 2023.07

GCSEs - Physics

Range High School
2021.09 - 2023.07

GCSEs - French

Range High School
2021.09 - 2023.07

GCSEs - Physical Education

Range High School
2021.09 - 2023.07

GCSEs - Geography

Range High School
2021.09 - 2023.07

Skills

  • English fluency
  • Stock rotation practices
  • Tills operation
  • Order taking proficiency
  • Bill calculation efficiency
  • Excellent memory recall
  • Time management
  • Outstanding customer service
  • Punctuality and reliability
  • Remaining calm under pressure

Accomplishments

Leadership Skills Foundation Level 3 Qualification in Sports Leadership. (Sept 2024 - July 2025)

The Scholars Programme - The Brilliant Club: Art History Module

Certification

Drivers Licence

Timeline

BTEC National Level 3 Qualification - Business

Formby High School
2025.09 -

A-Levels - Biology

Formby High School
2023.09 - 2025.07

A-Levels - Mathematics

Formby High School
2023.09 - 2025.07

A-Levels - Physical Education

Formby High School
2023.09 - 2025.07

Waitress and Bartender

Sorrento
2023.07 - Current

GCSEs - English Language

Range High School
2021.09 - 2023.07

GCSEs - English Literature

Range High School
2021.09 - 2023.07

GCSEs - Mathematics

Range High School
2021.09 - 2023.07

GCSEs - Biology

Range High School
2021.09 - 2023.07

GCSEs - Chemistry

Range High School
2021.09 - 2023.07

GCSEs - Physics

Range High School
2021.09 - 2023.07

GCSEs - French

Range High School
2021.09 - 2023.07

GCSEs - Physical Education

Range High School
2021.09 - 2023.07

GCSEs - Geography

Range High School
2021.09 - 2023.07
Poppy Basu-Thurrell