Sophie Bishop
Sheringham,Norfolk
Summary
A dedicated professional with expertise in customer service, demonstrating exceptional patience and composure. Fluent in English and Spanish, with a mastery of time management and compliance with hygiene regulations. Skilled in verbal communication, upselling, payment processing, and fair conflict resolution, aiming to leverage these competencies to enhance customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work history
Waitress
Cley Visitor centre - Norfolk Wildlife Trust
Cley, Norfolk
2025.03 - Current
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Utilised professional communication skills to resolve customer complaints.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Provide comfort and support to elderly while maintaining professionalism
Cashier
Fat Teds Street Food
Sheringham, Norfolk
2024.08 - 2025.02
- Packaged customer items carefully, ensuing merchandise safety.
- Processed payments swiftly for improved customer experience.
- Used Point of Sale system efficiently, speeding up transactions.
- Resolved customer complaints professionally leading to higher retention rates.
- Greeted each customer warmly, creating a friendly environment.
Front of house team member
Kartrack Lanzarote
San Bartolome, Lanzarote
2021.07 - 2024.07
- Assisted guests with queries or requests for optimal guest experience.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
Education
GCSEs - Biology, Chemistry, Physics, Maths, Spanish, German, English, Environmental Management
Colegio Hispano Britanico
Lanzarote 09/2017 - 06/2024
A-Levels - Biology, Chemistry, Psychology
Sheringham Sixth Form
United Kingdom 09/2024 - 06/2026
Skills
- Patience and composure
- English fluency
- Time management mastery
- Hygiene regulations compliance
- Fair conflict resolution
- Food service equipment use
- Excellent memory recall
- Customer Service
- Payment Processing
- Verbal communication
- Upselling
- Spanish fluency
A bit about me
Living in Spain from the age of 8 to 16 taught me a whole new culture, language and way of life. It has encouraged me to take big steps in life and that change can be positive.
I believe that moving out at the age of 17 has taught me good independant skills and has taught me how to handle stressful environments.
I am a very ambitious, empathetic, and kind individual who strives for success and aims high.
Learning to play the piano has taught me patience and teaches me to not give up when a situation becomes difficult.
In my free time, I enjoy baking and cooking to relieve stress and reflect upon my day, I also enjoy being around animals and using that time to focus on making their days better.
Timeline
Waitress
Cley Visitor centre - Norfolk Wildlife Trust
2025.03 - Current
Cashier
Fat Teds Street Food
2024.08 - 2025.02
Front of house team member
Kartrack Lanzarote
2021.07 - 2024.07
A-Levels - Biology, Chemistry, Psychology
Sheringham Sixth Form
09/2024 - 06/2026
GCSEs - Biology, Chemistry, Physics, Maths, Spanish, German, English, Environmental Management
Colegio Hispano Britanico
09/2017 - 06/2024