Poornima Gunarathne
Cowdenbeath,United Kingdom
Summary
Reliable warehouse worker experienced in target-driven environments. Prioritizes accuracy and customer service to reach collective goals. Offers collaborative approach and flexible rotas to support dynamic teams.
Overview
11
11
years of professional experience
Work history
FC associate
Amazon
Dunfermline, Fife
09.2023 - Current
- Complied with safety standards while working in dangerous settings.
- Engaged in specialized training sessions aimed at reinforcing safe operational practices.
- Developed robust solutions aiding quality, experience and delivery speed for optimized operations processes.
- Adapted quickly to changes in inbound operations and seasonal demands, assuring high levels of quality & efficiency
Travel Consultant
Jetwing Travels Private Limited
Colombo, Sri Lanka
10.2017 - 09.2020
- Utilized retail travel experience to curate exceptional travel experiences for clients, tailoring each trip to their unique needs and preferences.
- Secured $150,000 in income for the Italian tourist market 2018 by driving sales from unique tour experiences.
- Communicated confidently and effectively through various channels, including in person, over the phone, and via online platforms.
- Achieved sales targets and worked collaboratively with team members to achieve departmental goals.
Travel Consultant
Luxe Asia Private Limited
Colombo, Sri Lanka
10.2014 - 09.2016
- Developed travel itineraries aligned with budgets and client requirements for Spanish inbound tours.
- Designed customised travel packages to enhance client preferences and satisfaction.
- Resolved booking issues and complaints swiftly, minimising inconvenience and preserving agency trust.
- Researched emerging travel services and products to remain informed on industry trends.
Education
High School Diploma - English Language And Literature General
Aquinas College of Higher Studies
Colombo, Sri Lanka Skills
- Analytical and observational skills
- Proficient in MS Office
- Customer focus
- Problem-solving expertise
- Team collaboration and independence
- Communication and networking skills
- Presentation competence
- Organizational and time management skills
- Coaching and mentoring abilities
- Interpersonal effectiveness
- Strong background of professional & personal integrity
- Health and Safety
- Workload prioritization
Timeline
FC associate
Amazon
09.2023 - Current
Travel Consultant
Jetwing Travels Private Limited
10.2017 - 09.2020
Travel Consultant
Luxe Asia Private Limited
10.2014 - 09.2016
High School Diploma - English Language And Literature General
Aquinas College of Higher Studies
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