Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

POONAM PANDEY

wembley,Brent

Summary

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Enthusiastic customer service with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Crew member

MaCDONALD T/A SMASH OPERATION LTD
Northolt, Ealing
03.2024 - Current
  • Worked fast and accurately to meet customer needs and service goals.
  • Trained in food safety and hygiene practices.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Prepared food and beverages within target timeframes.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Greeted incoming customers, offered menu information and documented orders.
  • Prepared tea, coffee and carbonated beverages for customers.

Accounts assistant

FOOD LORDS LTD
WEMBLEY LONDON, Brent
08.2023 - 02.2024
  • Input sales, purchase and cash transactions.
  • Prepared Excel spreadsheets to track banking transactions and financial performance.
  • Calculated bills owed by customers, prepared invoices and distributed statements.
  • Completed daily and monthly bank reconciliations and noted any discrepancies.
  • Helped with preparation of management accounts and end-month duties.
  • Verified invoices against purchase orders to support smooth execution of month-end processes.
  • Kept and updated digital and physical financial records.
  • Monitored accounts payables and receivables to proactively spot and handle problems.
  • Stored confidential information safely and securely in line with company protocol.
  • Used correct classifications and coding for accounting transactions.
  • Prioritised administrative tasks based on tight deadlines.

Warehouse operative

GXO LOGISTICS
WEMBLEY LONDON, Brent
08.2021 - 07.2023
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Maintained clean, safe and orderly warehouse space.
  • Prepared items for timely dispatch and safe transportation.
  • Completed work following safety rules for best working practices.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Used conveyor systems to move heavy items across internal spaces.
  • Followed safety standards for carrying, moving and storing freight.

Sandwich artist

FRESH LINE LTD
WEMBLEY , Brent
06.2021 - 05.2023
  • Worked fast and accurately to meet customer needs and service goals.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Thoroughly cleaned food preparation areas, tools and equipment, maintaining faultless hygiene standards.
  • Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
  • Prepared tea, coffee and carbonated beverages for customers.
  • Prepared sandwiches and salads to recipe guidelines.
  • Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.

Education

Bachelor of Arts - SOCIOLOGY

PATNA UNIVERSITY
PATNA, INDIA
05.2011 - 05.2014

Master of Business Administration - FINANCE AND MARKETING

KURUKSHETRA UNIVERSITY
AMBALA, INDIA
08.2014 - 05.2016

Skills

  • Microsoft Excel
  • Data Entry
  • Account reconciliation
  • Cash Flow analysis
  • Sales commission knowledge
  • Sage
  • Invoice matching
  • Administration duties
  • Problem-solving
  • Customer-focused
  • Communication skills

Languages

English
Fluent
A1
Hindi
Proficient (C2)
A1
Gujarati
Intermediate
B1
Punjabi
Elementary
A2

Timeline

Crew member

MaCDONALD T/A SMASH OPERATION LTD
03.2024 - Current

Accounts assistant

FOOD LORDS LTD
08.2023 - 02.2024

Warehouse operative

GXO LOGISTICS
08.2021 - 07.2023

Sandwich artist

FRESH LINE LTD
06.2021 - 05.2023

Master of Business Administration - FINANCE AND MARKETING

KURUKSHETRA UNIVERSITY
08.2014 - 05.2016

Bachelor of Arts - SOCIOLOGY

PATNA UNIVERSITY
05.2011 - 05.2014

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