POONAM PANDEY
wembley,Brent
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Enthusiastic customer service with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Crew member
MaCDONALD T/A SMASH OPERATION LTD
Northolt, Ealing
2024.03 - Current
- Worked fast and accurately to meet customer needs and service goals.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Prepared food and beverages within target timeframes.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Greeted incoming customers, offered menu information and documented orders.
- Prepared tea, coffee and carbonated beverages for customers.
Accounts assistant
FOOD LORDS LTD
WEMBLEY LONDON, Brent
2023.08 - 2024.02
- Input sales, purchase and cash transactions.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Calculated bills owed by customers, prepared invoices and distributed statements.
- Completed daily and monthly bank reconciliations and noted any discrepancies.
- Helped with preparation of management accounts and end-month duties.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
- Kept and updated digital and physical financial records.
- Monitored accounts payables and receivables to proactively spot and handle problems.
- Stored confidential information safely and securely in line with company protocol.
- Used correct classifications and coding for accounting transactions.
- Prioritised administrative tasks based on tight deadlines.
Warehouse operative
GXO LOGISTICS
WEMBLEY LONDON, Brent
2021.08 - 2023.07
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Maintained clean, safe and orderly warehouse space.
- Prepared items for timely dispatch and safe transportation.
- Completed work following safety rules for best working practices.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Used conveyor systems to move heavy items across internal spaces.
- Followed safety standards for carrying, moving and storing freight.
Sandwich artist
FRESH LINE LTD
WEMBLEY , Brent
2021.06 - 2023.05
- Worked fast and accurately to meet customer needs and service goals.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Thoroughly cleaned food preparation areas, tools and equipment, maintaining faultless hygiene standards.
- Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
- Prepared tea, coffee and carbonated beverages for customers.
- Prepared sandwiches and salads to recipe guidelines.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
Education
Bachelor of Arts - SOCIOLOGY
PATNA UNIVERSITY
PATNA, INDIA 2011.05 - 2014.05
Master of Business Administration - FINANCE AND MARKETING
KURUKSHETRA UNIVERSITY
AMBALA, INDIA 2014.08 - 2016.05
Skills
- Microsoft Excel
- Data Entry
- Account reconciliation
- Cash Flow analysis
- Sales commission knowledge
- Sage
- Invoice matching
- Administration duties
- Problem-solving
- Customer-focused
- Communication skills
Languages
English
Fluent
A1
Hindi
Proficient (C2)
A1
Gujarati
Intermediate
B1
Punjabi
Elementary
A2
Timeline
Crew member
MaCDONALD T/A SMASH OPERATION LTD
2024.03 - Current
Accounts assistant
FOOD LORDS LTD
2023.08 - 2024.02
Warehouse operative
GXO LOGISTICS
2021.08 - 2023.07
Sandwich artist
FRESH LINE LTD
2021.06 - 2023.05
Master of Business Administration - FINANCE AND MARKETING
KURUKSHETRA UNIVERSITY
2014.08 - 2016.05
Bachelor of Arts - SOCIOLOGY
PATNA UNIVERSITY
2011.05 - 2014.05