Poonam Kumari
London
Summary
Motivated and detail‑driven professional with experience in research, data handling and operational administration across healthcare, scientific and fast‑paced commercial environments. Skilled in managing and validating data, maintaining accurate documentation, resolving queries and supporting compliance processes. My research background at ICMR strengthened my understanding of clinical workflows, oncology studies and protocol‑driven data collection, while my administrative roles developed strong organisational skills, accuracy and the ability to work confidently with cross‑functional teams. I bring a calm, methodical approach, excellent communication skills and a genuine interest in contributing to high‑quality clinical research within oncology.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operations administrator
Fresh Direct
London
2025.02 - Current
- Managed high‑volume operational data with accuracy, ensuring timely entry, processing and maintenance across internal systems.
- Reviewed and resolved data discrepancies by liaising with relevant teams, ensuring completeness and reliability of information.
- Coordinated communication across multiple departments, supporting smooth workflow and timely transfer of essential information.
- Prepared and organized documentation for internal reviews, audits and compliance checks, ensuring records were complete and accessible.
- Maintained structured digital and physical filing systems.
- Supported inspection and compliance activities.
- Monitored inventory and coordinated ordering processes, ensuring accurate tracking, receipting and documentation of stock.
- Acted as a first point of contact for operational queries.
- Worked collaboratively with cross‑functional teams to support efficient, safe and quality‑driven operations.
- Followed internal SOPs and compliance frameworks, maintaining high standards of accuracy, confidentiality and data integrity.
- Prioritized and organized workload independently, managing multiple tasks in a fast‑paced environment with strong attention to detail.
- Handled sensitive operational information related to daily operations.
Front of house team member
atis, ecleston yards
London
2024.11 - 2025.02
- Provided friendly, efficient service in a busy restaurant setting, taking orders accurately and helping customers with any questions. Handled payments, kept the front‑of‑house area organized, and supported the team to keep everything running smoothly throughout the day.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
Cannoli Specialist & Sales Representative
Casa Cannoli
London
2024.01 - 2024.10
- Engaged with customers, providing product information and making recommendations.
- Managed transactions using POS systems and ensured smooth customer service.
- Maintained a clean and organized pop-up environment, following health and safety guidelines.
- Promoted products to increase sales by 10% and build customer loyalty.
Volunteer worker
Alzheimer's Society
London, Greater London
2023.06 - 2023.08
- Volunteered at local community centers, providing support to elderly individuals and organizing recreational activities along with social, mental and physical awareness activities.
- Maintained confidentiality whilst handling sensitive information.
- Updated databases regularly for accurate record keeping.
- Served as a point of contact for volunteers and staff, facilitating clear communication.
Research assistant
Indian Council of Medical Research(ICMR)
Rajasthan, India
2019.03 - 2021.03
- Led a team of 15 researchers in a breast cancer study, overseeing data collection and ensuring protocol adherence.
- Supported oncology‑related research project by collecting, recording and managing study data with accuracy and adherence to research protocols.
- Assisted in preparing and maintaining study documentation, including patient records, consent forms, laboratory notes and project files.
- Worked closely with clinicians, research nurses and laboratory teams to coordinate sample collection, processing and tracking, ensuring timely and accurate data capture.
- Collaborated with multidisciplinary teams to streamline research processes.
- Followed research SOPs, ethical standards and regulatory requirements, maintaining confidentiality and ensuring high‑quality data handling.
- Supported patient‑facing activities where required, helping with scheduling, coordination and maintaining accurate source notes.
- Prepared detailed reports summarizing research findings to facilitate decision-making.
- Bolstered study credibility, ensured data accuracy through rigorous checks.
- Analyzed patient data and provided insights using statistical software.
Education
Master of Science - Biochemistry
Central University of Rajasthan
India 2014.05 - 2016.05
Bachelor of Science - Biology
University of Rajasthan
India 2010.05 - 2013.06
Skills
- Understanding of clinical research practices gained through hands‑on experience supporting research projects and working with protocol‑driven data
- Professional: Proficiency in Microsoft Office Suite (Excel, Word, Outlook including O365 Copilot )
- Strong written communication with experience preparing clear, accurate documentation, reports and email correspondence
- Quick to understand and retain study‑related information, including protocols, procedures and trial‑specific requirements
- Confident communicating with diverse teams including clinicians, researchers, administrators and external partners
- POS Systems: Efficiently processing transactions
- Time Management: Prioritizing tasks to meet customer needs
- Skilled at identifying and resolving issues proactively without supervision
Certification
- Good Clinical Practice (GCP) & E6(R3).
Date of Issue: Jan 19, 2026
- Office 365 Fundamentals Including Microsoft Copilot
Issued by: Microsoft
- Level 2 Food Hygiene and Safety
Issued by: Essential Food Hygiene Lt.
Date of Issue: June 17, 2024
Languages
English
Fluent
References
References available upon request.
Timeline
Operations administrator
Fresh Direct
2025.02 - Current
Front of house team member
atis, ecleston yards
2024.11 - 2025.02
Cannoli Specialist & Sales Representative
Casa Cannoli
2024.01 - 2024.10
Volunteer worker
Alzheimer's Society
2023.06 - 2023.08
Research assistant
Indian Council of Medical Research(ICMR)
2019.03 - 2021.03
Master of Science - Biochemistry
Central University of Rajasthan
2014.05 - 2016.05
Bachelor of Science - Biology
University of Rajasthan
2010.05 - 2013.06