POOJAN MAKANI
United Kingdom
Overview
2
2
Languages
4
4
years of professional experience
Work History
Claims Handler
Tesco Insurance and Money Services
Newcastle Upon Tyne, Tyne and Wear
01.2026 - Current
- Worked within Home Claims, managing and assessing a range of household insurance claims from initial notification through to closure.
- Collected evidence through investigations, verified documentation from claim submissions and opened new cases in company systems to initiate claim processing activities.
- Retrieved claim records to verify policyholder information and coverage before processing claims.
- Provided exceptional customer service by addressing queries and concerns related to claims processes.
- Liaised with policyholders to gather necessary documentation and evidence for claim substantiation.
- Processed and assessed insurance claims within established guidelines, delivering prompt and accurate resolutions.
- Participated in regular team meetings to discuss challenges and share insights on improving service.
Litigation Legal Assistant
Adv. V. Srivastav (High Court of Bombay)
Mumbai (India)
09.2023 - 12.2023
- Drafted and reviewed various legal documents, including NDAs, service agreements, and ensuring compliance with corporate policies, while enhancing legal document management.
- Engineered case management system for over 25 cases, ensuring prompt access to information, and enhancing team collaboration.
- Collaborated with external legal professionals, ensuring seamless information exchange to enhance case progression.
- Facilitated proceedings at Hon’ble Bombay High Court, National Company Law Tribunal, Bombay City Civil Court, and Mumbai Sessions Court, acquiring practical courtroom experience.
Intern
Vertices Partners
Mumbai (India)
08.2023 - 08.2023
- Streamlined processes for director disputes and alternative dispute resolution, encompassing arbitration and negotiation for employment contracts.
- Performed triage assessments of client files to evaluate case viability during internship, partnering with senior counsel to optimise case preparation efficiency.
- Evaluated case files throughout internship to pinpoint critical legal challenges and assist in case preparation for various cases, bolstering organisational skills and attention to detail
- Assisted with case documentation and preparation for appearances before Bombay High Court and National Company Law Tribunal.
Intern
Office of Additional Solicitor General of India
Delhi (India)
07.2023 - 07.2023
- Contributed to preparation of case briefs and analytical reports on service and arbitration matters, pinpointing crucial legal insights for senior review.
- Executed comprehensive research on pivotal topics in international and personal law, emphasising judicial review, reserved class census models, and challenges of judicial interference in policy matters.
- Assisted in proceedings at Supreme Court of India and Delhi High Court, delivering substantial research and case strategy support.
Intern
Vertices Partners
Mumbai (India)
06.2022 - 07.2022
- Coordinated case preparation and conducted in-depth legal research for complex civil litigation and arbitration matters, as well as strategic analysis and case development.
- Conducted research on processing regulatory compliance for corporate clients, producing detailed briefs that informed strategic legal decisions.
- Examined competition and corporate law regulations, creating detailed briefs that guided effective case outcomes and informed client advisories.
- Participated in proceedings before the Hon’ble Bombay High Court and the National Company Law Tribunal, Mumbai.
Education
LLM International Trade and Commercial Law (Distinction Grade)
Durham University
Durham2025
B.A.LLB (Hons.) -
NMIMS School of Law
Navi Mumbai01-2024
Skills
- Critical reasoning
- Organisation
- Drafting agreements and other legal documents
- Legal research
- Client care
- Communication
- MS Office
Accomplishments
- LLM Cohort Durham University Rank 20th out of 226 (2024-25)
- Winner – StudentConnect Competition (World Commerce & Contracting): Led team to deliver solutions on sustainability in the denim industry (2025)
- Paper presentation at the National Seminar on Law and Technology at the National Law University Lucknow, titled Navigating the Regulatory Landscape: Fintech and Online Payment Methods in India (2024)
- Alternative Dispute Resolution (Clinical Course) - 85/100
- Semi-Finalist - SK Mishra International Mediation and Negotiation Competition (2022)
- Quarter-Finalist - International Mediation Competition, Nirma University (2021)
Positions Of Responsibility And Volunteering
- Member Outreach Ambassador, Durham Women in Law: Enhanced member engagement, organised events, and promoted inclusivity, 2025
- Vice-President, Student Council of Law, NMIMS University Navi Mumbai, 2022-23.
- Vice-President, Entrepreneurship -Cell, NMIMS University Navi Mumbai, 2021-2022.
- Legal Aid Volunteer under Dr. Mahesh Akhani MBBS CIH, Kutch-Gujarat Region 01.07.2020-31.03.2021.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Additional Information
- A full right to work in the UK
Timeline
Claims Handler
Tesco Insurance and Money Services
01.2026 - Current
Litigation Legal Assistant
Adv. V. Srivastav (High Court of Bombay)
09.2023 - 12.2023
Intern
Vertices Partners
08.2023 - 08.2023
Intern
Office of Additional Solicitor General of India
07.2023 - 07.2023
Intern
Vertices Partners
06.2022 - 07.2022
LLM International Trade and Commercial Law (Distinction Grade)
Durham University
B.A.LLB (Hons.) -
NMIMS School of Law