Pooja Ganapathi Vijay
London,United Kingdom
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Customer Due Diligence Analyst
HSBC
, India
02.2017 - 11.2022
- Request and follow up with the client for outstanding information and documentation; including KYC/CDD and signed account opening documents.
- Ensure compliance with both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls and operational risk controls by HSBC or regulatory standards and policies; and optimise relations with regulators by addressing any issues.
Interactive Social Media Advisor
[24]7
, India
12.2014 - 02.2017
- Handled high-volume chats and email enquiries to minimise backlogs.
- Managed on-site evaluations, internal audits and customer surveys.
- Completed duties to deliver on targets with accuracy and efficiency.
- Increased customer satisfaction by resolving issues.
Customer Service Executive
Tech Mahindra
, India
06.2013 - 10.2014
- Logged customer communications for complete service records.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
- Reduced customer wait times by adhering to call target timeframes.
- Audited calls and service levels to maintain high standards.
Education
Bachelor of Arts - Commerce
Osmania University
IndiaMaster of Business Administration -
Siddhartha Institute of Computer Sciences
IndiaMaster of Science - Project management
BPP University
London /2023 - 09.2024
Skills
- Microsoft Office 365
- Incident escalation
- Customer-focused
- Customer demographics understanding
Certification
Project Management Foundations: Quality by Daniel Stanton!
https://lnkd.in/ecXB2hTw
Certified Associate in Project Management (CAPM)® Exam Tips (2023 Update) by Oliver Yarbrough!
https://lnkd.in/eairJXGb
Affiliations
- Cooking
- Blogging
Timeline
Customer Due Diligence Analyst
HSBC
02.2017 - 11.2022
Interactive Social Media Advisor
[24]7
12.2014 - 02.2017
Customer Service Executive
Tech Mahindra
06.2013 - 10.2014
Bachelor of Arts - Commerce
Osmania University
Master of Business Administration -
Siddhartha Institute of Computer Sciences
Master of Science - Project management
BPP University
/2023 - 09.2024
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