Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Pooja Anand

Summary

Dedicated and results-driven housing professional with a proven track record in effective tenancy management. Aspiring to leverage 10+ years of experience overseeing diverse housing portfolios to bring strategic team working abilities and innovation to the role of Housing Tenancy Management Team Leader. Adept at navigating the complexities of Housing and Landlord & Tenant legislation, I bring a robust understanding of housing and tenancy management specific regulations . Motivated employee, my approach fosters collaboration, productivity, and a resident-focused service delivery. Skilled in implementing solutions that enhance operational efficiency and resident satisfaction. Ready to contribute to dynamic leadership, a commitment to compliance, and a passion for improving housing experiences Borough Residents

Overview

23
23
years of professional experience
8
8
years of post-secondary education

Work history

Tenancy Management Officer

London Borough of Hillingdon
2016.06 - Current

Social Lettings officer

Slough Borough Council
2013.02 - 2016.06

Housing Advisor

London Borough of Hillingdon
2002.02 - 2005.10

Housing Advisor - Agency Staff

London Borough of Hillingdon
2001.04 - 2002.02

Education

Operational and Management accounting levels -

CIMA(Chartered Institute of Management Accountants
United Kingdon
2001.10 - 2002.10

Master of Business Administration -

Villa Marie PG College-Osmania University
India
1997.12 - 1999.12

Bachelor of Commerce -

St Anns Degree College- Osmania University
India
1994.04 - 1997.04

A-Levels -

Rosary Convent High School
India
1992.05 - 1994.05

Skills

  • Pre-termination inspections
  • Voids and arrears management
  • Stakeholder relationship management
  • Tenancy management and enforcement
  • Repair request investigation
  • Tenants rights
  • Tenancy fraud handling
  • Tenancy audit documentation
  • People-oriented
  • Current housing law and legislation
  • Excellent time management skills
  • Detail-orientated
  • Key performance indicators
  • Energetic
  • Multi-tasking ability

Languages

English
Advanced
Hindi
Advanced
Punjabi
Intermediate

Timeline

Tenancy Management Officer

London Borough of Hillingdon
2016.06 - Current

Social Lettings officer

Slough Borough Council
2013.02 - 2016.06

Housing Advisor

London Borough of Hillingdon
2002.02 - 2005.10

Operational and Management accounting levels -

CIMA(Chartered Institute of Management Accountants
2001.10 - 2002.10

Housing Advisor - Agency Staff

London Borough of Hillingdon
2001.04 - 2002.02

Master of Business Administration -

Villa Marie PG College-Osmania University
1997.12 - 1999.12

Bachelor of Commerce -

St Anns Degree College- Osmania University
1994.04 - 1997.04

A-Levels -

Rosary Convent High School
1992.05 - 1994.05
Pooja Anand