Pooja Anand
Summary
Dedicated and results-driven housing professional with a proven track record in effective tenancy management. Aspiring to leverage 10+ years of experience overseeing diverse housing portfolios to bring strategic team working abilities and innovation to the role of Housing Tenancy Management Team Leader. Adept at navigating the complexities of Housing and Landlord & Tenant legislation, I bring a robust understanding of housing and tenancy management specific regulations . Motivated employee, my approach fosters collaboration, productivity, and a resident-focused service delivery. Skilled in implementing solutions that enhance operational efficiency and resident satisfaction. Ready to contribute to dynamic leadership, a commitment to compliance, and a passion for improving housing experiences Borough Residents
Overview
23
23
years of professional experience
8
8
years of post-secondary education
Work history
Tenancy Management Officer
London Borough of Hillingdon
06.2016 - Current
Social Lettings officer
Slough Borough Council
02.2013 - 06.2016
Housing Advisor
London Borough of Hillingdon
02.2002 - 10.2005
Housing Advisor - Agency Staff
London Borough of Hillingdon
04.2001 - 02.2002
Education
Operational and Management accounting levels -
CIMA(Chartered Institute of Management Accountants
United Kingdon 10.2001 - 10.2002
Master of Business Administration -
Villa Marie PG College-Osmania University
India 12.1997 - 12.1999
Bachelor of Commerce -
St Anns Degree College- Osmania University
India 04.1994 - 04.1997
A-Levels -
Rosary Convent High School
India 05.1992 - 05.1994
Skills
- Pre-termination inspections
- Voids and arrears management
- Stakeholder relationship management
- Tenancy management and enforcement
- Repair request investigation
- Tenants rights
- Tenancy fraud handling
- Tenancy audit documentation
- People-oriented
- Current housing law and legislation
- Excellent time management skills
- Detail-orientated
- Key performance indicators
- Energetic
- Multi-tasking ability
Languages
English
Advanced
Hindi
Advanced
Punjabi
Intermediate
Timeline
Tenancy Management Officer
London Borough of Hillingdon
06.2016 - Current
Social Lettings officer
Slough Borough Council
02.2013 - 06.2016
Housing Advisor
London Borough of Hillingdon
02.2002 - 10.2005
Operational and Management accounting levels -
CIMA(Chartered Institute of Management Accountants
10.2001 - 10.2002
Housing Advisor - Agency Staff
London Borough of Hillingdon
04.2001 - 02.2002
Master of Business Administration -
Villa Marie PG College-Osmania University
12.1997 - 12.1999
Bachelor of Commerce -
St Anns Degree College- Osmania University
04.1994 - 04.1997
A-Levels -
Rosary Convent High School
05.1992 - 05.1994
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